Charles Tsai Email & Phone Number

San Jose, Ca

As Professional Service Project Manager, specialized in NetSuite, Oracle's cloud-based solution for SMB, gather requirements by interviewing clients and write up the Statement of Work. Lead and work with the developers to implement the tailored solutions for the clients. Track the delivery plan, issues, dependencies, risks, KPI metrics, and opportunities for each implementation.My responsibilities include:• design and write JavaScript code using NetSuite's libraries/modules, called SuiteScript• meet with clients to gather and review their change requests• assess the scale of changes and come up with Statement of Work with high-level estimate• lead the development teams to design and implement the solutions tailed for each client• use SurveyMonkey to solicit clients' feedback on customized solutions as well as PM experiences

San Jose, Ca

As IT Project/Program Manager, spearheaded the development team to build Cisco’s B2B outbound solutions, including Item Catalog (2A1), Order Status (3A6), Shipment Status (3B2), and Invoice (3C3). The same team also built the equivalent Web Services and APIs for customers who wanted lighter solutions than the gateway-heavy RosettaNet PIPs. Coached and transformed the development team from Waterfall to Agile model while serving as the Scrum Master. Meanwhile, ran the whole B2B program, including both outbound and inbound (Configuration, Estimation, and Ordering) solutions.My responsibilities include:• took the holistic ownership of the B2B outbound solutions and held accountable for the successes of the projects, measured by on-time delivery, quality software, lean team structure, etc.• managed the whole B2B program, including B2B inbound solutions, i.e. configuration, estimation, and ordering• coached and transformed the development teams from Waterfall to Agile/Scrum model• drove architecture and technical solutions• tracked and managed RAID-MO (risks, assumptions, issues, dependencies, metrics, opportunities)• collaborated with product owners to ready product backlogs in priority of business criticality• monitored the execution of the sprint plans and adjusted them constantly• chaired the sprint review/retrospective meetings for process improvement• followed through and resolved impediments• projected and secured engineering/hardware/gateway resources in advanceResult: More than 25% of Cisco revenue is processed through the solutions built by the B2B team

Santa Cruz, Ca

As Project Manager, successfully rolled out the first release of LightSurf PictureMail suite for Bell Wireless Alliance in June, 2005. It was released on schedule with highly praised quality. Received the special recognition from Virgin’s senior management in Canada.My responsibilities include:• owned (and hence held accountable for the success of) the whole project• defined roles and responsibilities of each team member• reviewed architecture and technical solutions as well as facilitated code review• hosted standing meetings to review action items and track new issues• maintained schedules and monitored inter-dependencies• allocated engineering/hardware/network resources• resolved technical and managerial issues• assisted Operations for production launch• hosted the post-mortem analysis meeting and published the meeting results• followed up on the lessons learned to avoid the repeated errorsResult: http://mymobilepictures.aliant.net/ http://pxt.virginmobile.ca

Fremont, Ca

As Senior Engineering Manager in this startup company, ran the whole engineering department to launch the spam-control mail service in July, 2003. Thanks to the innovative business concept and precise execution of the project plan, the service hit the market on time and the number of Cashette users increases steadily over years:Result: http://www.cashette.com

Sunnyvale, Ca

As Engineering Manager, scheduled and executed the plans effectively in a multi-release environment to support different venues of BusinessWare. One of the projects was to augment BusinessWare with B2B connectors, ebXML parser, EDI transformer, and PIP-drive BPM to better serve the RosettaNet community.Result: BusinessWare 3.0 for RosettaNet

Newark, Ca

As IT Technical Manager, led a team of 12 young and energetic C++/Java engineers to retrofit the pricing and quoting tool with the N-tiered architecture, web-based thin clients, and distributed servers. It was a quantum leap at time when the Java technology was still in its infanthood.Result: Web-based Quotation Tool Distributed Price List Data Management

Master Of Science, Computer Science

Master Of Science, Engineering

Bachelor Of Science, Engineering