Charles Edwards Email & Phone Number

Every product, every service, and every job is about simplifying complexity. This is how we view value and deliverables. Syncerra is fanatically focused on delivering value to our clients and their customers. With a focus on empathizing effectively and designing simple and intuitive solutions we strive to build beloved products, craft uplifting services, and grow your digital presence.

Dover, De, Us

I have the great pleasure to work with supportive and positive leadership. At the same time, the department heads and the teams who form the foundation of this company, make the work I do, not really work at all. Designing and implementing policies and processes that promote strong company culture, vision alignment, and cohesive operations is just good communication and enabling others.

Dover, De, Us

As head of product for our remote work platform, I'm responsible for developing and aligning products,, goals, strategy, and initiatives to deliver our company vision. Top-down, clear communication is equally important. We need everyone to understand and buy what we are doing as a whole. And above all else, I make sure everything comes back to a focus on understanding our customers and delivering value.

Dover, De, Us

Work with team product managers on company-wide alignment, process, tooling, cross-functional team communication, customer success maps, and end-user experience focus.We've grown significantly over the last year thanks to the hard work and talent of our amazing teams. We quadrupled our software development project revenue and more than doubled the average number of projects and revenue per client. The marketplace enjoyed similar growth with a new approach to customer success and feature prioritization. Job posts and matching success rates more than doubled. Average weekly revenue increased by 33%. We cut out a lot of the noise and focused hard on how we could bring value to our users. Value that zeroed in on industry-wide pain points. We adopted a simple company motto (not just product) that we made excessively visible to all: "Let's do 1 thing today that truly benefits our users". I believe this and the other things mentioned had a strong impact on our growth.

North Las Vegas, Nv, Us

Responsible for the user experience & design, user interviews & research, development, and delivery of mental health mobile applications. Continous contact with teams and stakeholders ensuring cohesive effort and 1 vision.

North Las Vegas, Nv, Us

• Conducted surveys and product testing with target users• Personified product vision in meetings with internal and external stakeholders• Assisted with building product roadmaps and communicated the overarching product strategy to stakeholders• Contacted potential clients and partners at social functions, professional group meetings and University functions• Assisted with contract, RFP/RFQ and grant writing for collaborative projects between for-profit & non-profit companies, county, state and federal entities including SAMHSA, SBIR, AFWERX and Nevada Department of Health• Participated in meetings with clients and collaborative partners to develop mutually beneficial proposals, clarify project vision and strengthen business relationships• Gather & organize relevant data for grant and contract proposals• Built financial models for client projects and proposals• Researched market opportunities, comparing potential ROI and making strategic recommendations• Researched industry landscape, competition, future outlook and market size• Researched product/industry economic conditions

• Managed product development of HR software solution for Air Force, enabling users efficient document organization, storage, completion, and instruction• Identified and prioritized features that aligned with strategy• Managed roadmap and stakeholder's expectations• Conducted user interviews and product testing with 75 users• Ensured internal stakeholders expectations/preferences were met through continuous communication, user testing, and multiple iterations• Gathered stakeholder feedback and communicated changes needed to the engineering team• Ensured on-time and within budget product delivery• Cultivated deep understanding of internal and external stakeholder objectives. Championed the vision of our product which was clearly defined throughout the development process• Researched industry landscape, competition, future outlook, market demographics, and target market size• Researched product/industry economic conditions• UX/UI user preferences research

- Project costing assessment and management- Vendor sourcing, evaluating contracts and making decision on which contractors to work with- Managed personnel and subcontractors for construction/rehab projects- Gained experience with all the different facets of construction projects including electrical, framing, drywall, painting, landscaping and flooring - Worked with owner that was frequently out of the country through video conferencing

Tustin, Ca, Us

• Stood up new recruitment department managing 6 recruiters and blueprinting processes & workflows for the department.• Implemented technology tools and processes improving efficiency• Recruiting and training contractors remotely was both a sales and recruitment challenge• Identified ways to increase company resources (subcontractors & contractors) more efficiently resulting in greater work order capacity, faster turnaround and lower costs• Expanded our network of subcontractors from 50 in 2 states to over 400 in 9 states• Implemented subcontractor specialization plan for different work order requirement (saving money & increasing efficiency)• Decreased subcontractor turnover by 25%

Tustin, Ca, Us

• Managed daily operations of over 30 subcontractors in Virginia via phone and email communication• Trained handymen, landscapers, and contractors to work with a digital camera and a computer (they needed to submit before and after photos of all work they completed)• Posted ads to recruit subcontractors on multiple websites• Quality control of maintenance and repairs through photos and secondary quality control teams in Virginia• Coordinated up to 250 work orders per day completed by up to 25 contractors in a day (photos and reports required before work was considered complete)• Coordinated efficient time management of these contractors in the field• Negotiated bids from contractors• Worked with work order processors to streamline in-house order processing