Onboarding Success Manager
Current- Onboard new / Legacy customers to Dektek's SaaS CRM / ERP Vantagepoint / PIM / WorkBook/ ConceptShare software solutions.
- Managed a portfolio of accounts, ensuring timely and effective communication throughout the onboarding process
- Developed and implemented onboarding plans tailored to each customer's specific needs and goals
- Conducted training sessions and provided resources to new customers to facilitate their adoption and use of the company's products and services
- Monitored and analyzed customer performance to identify areas for improvement and recommendations for optimization (30, 60, and 90 days Health Checks)
- Collaborated with cross-functional teams, including sales, product, and support, to ensure needs were met and exceeded