Charles Walden Email & Phone Number

Remote

• Onboard new / Legacy customers to Dektek's SaaS CRM / ERP Vantagepoint / PIM / WorkBook/ ConceptShare software solutions. • Managed a portfolio of accounts, ensuring timely and effective communication throughout the onboarding process• Developed and implemented onboarding plans tailored to each customer's specific needs and goals• Conducted training sessions and provided resources to new customers to facilitate their adoption and use of the company's products and services• Monitored and analyzed customer performance to identify areas for improvement and recommendations for optimization (30, 60, and 90 days Health Checks)• Collaborated with cross-functional teams, including sales, product, and support, to ensure needs were met and exceeded• Maintained accurate records of customer interactions and onboarding progress using CRM tools (Salesforce. Gainsight)• Contributed to the development and enhancement of the company's onboarding processes and best practices

Heathrow, Florida

Onboarding/ Customer Profile Data Intel / Retention Strategy and Account Management / Global Outreach Trainer / Onboarded Enterprise, Strategic and US Federal Accounts / Onboarded Portugues Enterprise Accounts / SaaS Implementation / Saas Billing / SaaS Frontline Technical Support• Planned and executed outreach campaigns to promote product upgrades, and services and gather • customer feedback• Developed and maintained relationships with community partners and stakeholders• Conducted presentations and facilitated workshops on Veritas Saas services and initiatives• Tracked and reported outreach activities and outcomes

Lake Mary, Florida, United States

Customer Support / Enterprise (SaaS) Vault Billing / Enterprise Vault Frontline Technician (SaaS)

Orlando, Florida, United States

Senior Account Manager / North American Market / Onboarding / Saas Implementation / Product Training / Portuguese / English Translation• Managed key accounts and developed strong relationships with customers• Collaborated with cross-functional teams to develop and launch new products and features• Provided training and support to customers to ensure successful adoption of products• Conducted product demonstrations and presentations to potential customers• Developed and executed account plans and strategies to meet sales goals• Monitored and analyzed customer usage and feedback to identify areas for improvement