Charles Washington Email & Phone Number

New York, Us

As the Sr. IT Manager at DIG, I manage the company's information technology systems, POS, and infrastructure. My role involves leading the IT team and working closely with other departments to ensure that the company's technology needs are met.Key responsibilities:-Oversee the implementation and maintenance of all IT systems, including Toast POS System, Meraki network infrastructure, software applications, and hardware.-Empower IT Team to develop technical, help desk, and problem-solving skills. -Develop and implement IT policies and procedures to ensure the company's technology remains secure, reliable, efficient, and PCI compliant.-Manage IT projects from conception to completion.-Build a sustainable and economical restaurant opening process for AV and technology.-Provide technical support to employees, troubleshoot issues, and develop solutions to improve workflow and productivity.-Manage vendor relationships and negotiate contracts for hardware, software, and services.-Stay up-to-date with the latest technology trends and advancements, and make recommendations for the company's IT, POS, and Selling strategies.Achievements:-Reduced the company's IT budget while maintaining the same level of service and support.-Leading the reconstruction of the menu’s technical design and implementation on native channels to support scale, manageable data points, and reduce overall complexity. These changes will dramatically reduce the amount of manual maintenance. Skills:-Project management-Vendor management-Technical support-Network infrastructure-IT policy development-Cybersecurity-Disaster recovery planning-Budget managementAs the Sr. IT Manager at DIG, I have been able to leverage my technical expertise and leadership skills to start the process of optimization and scaling to meet DIG’s goals for now and years to come.

New York, New York, Us

At Beatnic I lead technology innovation and technical support. From POS technology to corporate IT, I designed and built the technology environment to support ease of use, growth, and security with fully remote capabilities in mind for store management and corporate employees.To achieve this goal, it required active collaboration and consultation with all functional teams including; Marketing, Operations, Culinary, Finance, and Customer Support. As the only technical resource at Beatnic, my goal was to provide a quality experience for customers while maintaining tools and products to assist our operators and corporate employees to be productive and make sound decisions based on real data.-Main Responsibilities and AchievementsLead technology by changing, upgrading, and removing applications and services from the tech stack to better utilize and remove redundant systems.Replaced legacy POS system with cloud-based POS, configured, tested, installed, and trained in-store team members with virtually zero downtime. This system allows the company to better integrate with 3rd parties, is centrally managed, and better integrations with the tech stack.Built and refined IT infrastructure in restaurants and corporate environments to better integrations requiring less manual transfers of data and processes.Planned, organized, controlled, and evaluated IT and electronic data operations to support all facets of the business.Project manager for new systems, policies, and procedures.Ensured that the security of data, network access, and backup systems were up to date and effectively protecting the company and employees.Identifed problematic areas and implement strategic solutions in real-time resulting in reliable uptime of systems.Audited systems and assess feasibility, including PCI compliance and industry best practices.Built, manipulated, cleaned, and analysed data that is presented to investors and throughout the business to aid with day-to-day decisions.

Los Angeles, California, Us

At sweetgreen, I was responsible for providing technical support and prioritizing issues to limit lost sales, operational issues, and technology-based frictions. I was an integral part of the small team who built the technology stack to support the massive growth of Sweetgreen from 23 locations to over 95 in just over four years.-Main Functions and Achievements • Opened about 75 locations and supported 90+ restaurant locations, 170 corporate employees, and developed extensive vendor relationships. • Managed: Help desk ticketing system, new restaurant openings, employee onboarding, vendor management, license management, alarm systems, ISP accounts, tech purchasing, Android/iOS devices, POS systems, security cameras, and audio systems. Managed vendors and contractors. • Supported applications and services: Google Suite, Cisco Meraki Network, Brink Solutions, QSR, OLO, OKTA, Microsoft 365, Verifone, Logmein, McAfee, Verifone, and Slack.• Direct Reports: Helpdesk TechnicianEntrusted partner for many IT Operations, troubleshooting of problems, and corporate internal customer support.Worked directly with the development team on building and enhancing mobile App and internal POS/KDS features.Provided on-site technology training.Assisted with low voltage markups for IT in-store structure. Created and maintained vendor documentation for NRO.• Major Accomplishments: Rolled out ticketing system for 3 internal teams, Project manager of technology team for over 35 new restaurant openings, configured and supported MDM solution and over 500 mobile devices, rolled out Meraki network hardware, migrated from Micros POS to Brink POS (Hardware/Software Migration). Identified and helped resolve major issues with the online ordering system causing lost orders in restaurants.Wrote scripts for internal teams to increase productivity of lab testing systems.Set up and managed automated phone system in BYOD environment.Monitored contractor installations and resolved issues.

Los Angeles, California, Us

As an IT Support manager, I was responsible for restaurant operations support. Throughout my time, my responsibilities grew to be the owner or backup support person for most of our technology products and services. Always open to taking on new responsibilities to help the companies grow in a fast-paced environment. Many of the below responsibilities carried over to my promotion to IT Support Lead with additional responsibilities and a direct report.I achieved these goals by being dedicated to the restaurants' and cross-functional teams' needs. A willingness to learn new things and apply my technology know-how across the company.· Core Job Duties + Responsibilities:Served as main point of contact for IT issues.Project Manager of technology team responsibilities for over 35 restaurant openings.Managed IT contractors and third-party resources.Provided exceptional onsite and remote hardware/software support to restaurants, offices, and regional users.Ensured IT issues were escalated, tracked, and resolved with the appropriate vendors.Logged all incoming calls and emails into appropriate ticketing systems.Ensured restaurants and regional users were completely satisfied with IT support services.Ordered, configured, and installed over 50 new restaurants' POS and back office IT systems.Maintained and updated POS configurations.Supported and managed access for Mobile App(s) / Website / Loyalty Program / Online Ordering platforms.Planned and made proactive adjustments to hardware/software based on national and regional legal or regulatory compliance protocols.Provided feedback/support for Special Projects (including implementations of new restaurant/corporate IT solutions).Maintained and supported restaurant network infrastructure.

Diemen, Noord-Holland, Nl

Supported Grid Computing architectures and distributed computing applications. (Data Synapse, GGY Gridlink, and Microsoft HPC)Acted as the first line of support for Actuaries with a wide range of responsibilities from Security to troubleshooting everyday PC issues.

Hampton, Va, Us

INTERIM CO-DIRECTORFEBRUARY 2013 TO JULY 2013• Supervised 4 Systems Engineers and 5 IT Analyst/Programmers to provide IT support to 5,000 users includingstudents, faculty, and university staff.• Performed regular upgrades to the university’s IT hardware/software to meet the needs of the campus as well as future proofing systems.• Collaborated with non-technological staff members to detect, determine, develop, and meet their technology needs and stay within a budget.• Constructed automated procedures for users and improve on existing products and services to make them more efficient by utilizing new and changing technologies.SYSTEMS ENGINEERFEBRUARY 2012 TO JULY 2013• Supported over 20 applications as the primary administrator, and secondary administrator for over 10 other applications and functions.• Developed multiple policies for students, facility, and staff in order to better organize current systems and increase productivity of campus computing experience.• Maintained the organization of information on a company Wiki to make data documenting procedures for resolving specific problems and common issues accessible to administrators.• Coded PowerShell login script in order to give vital information to debug issues, edited and cleaned up batch script that maps network drives, installed programs.

Taught interpersonal and study skills, mentored, supervised, and counseled middle school teens in recreational and classroom settings at a teen center. Created programs to build skills and help the teens get involved in the center and the community.

Newport News, Va, Us

Used interpersonal skills to build relationships in order to perform conflict resolution, mentor, supervise, and counsel middles school aged children in a recreational setting in a small, concise group.

Bs, Information Science

Advanced Certificate, Data Engineering

Technology