• Tracked, prepared, and facilitated service of court documents by Civil Process Deputies.• Prepared public auctions of properties foreclosed by court order.• Communicated agency policies and applicable laws to members of the public and agency partners.

• Assisted members of the public with requests for law enforcement services, sometimes in emotionally or technically difficult circumstances.• Facilitated access to sensitive law enforcement records to members of the public and agency partners.• Supported enforcement deputies with investigations on an ongoing and emergent basis.• Entered thousands of records pertaining to warrants of arrest, court protection orders, stolen property, and missing persons into local, state, and federal databases.

• Courteously assisted customers by phone and email in addressing service-oriented questions in a rapidly-developing organization.• Collected data from our customer database to prepare email and phone contact campaigns.• Coordinated with local United States Postal Service employees to address service delays and compliance with the United States Postal Service Domestic Mail Manual.• Investigated potential violations of our user agreement and postal regulations.

• Accurately and promptly entered service data into a Paradox database used for reporting fiscal performance and service distribution.• Developed analytical service reports using the Microsoft Office Suite to help colleagues make informed decisions about program development.• Monitored spending of six agency programs to ensure transparency and efficiency.• Maintained orderly filing systems for fiscal and service-related documents