High-growth B2B Supply Chain SaaS company focused on automating omnichannel fulfillment.- Managed a 30-customer Book of Business (enterprise, mid-market, SMB) amounting to ~$2mil ARR- Strategically crafted Account Plans to reach a 95% retention rate, high Health Scores, and 9.5 avg. NPS- Secured a 10% expansion rate via renewals and upsell/cross-sell opportunities- Procured customer references, success stories, and success videos- Built relationships with key C-Suite and IT stakeholders through on-sites and business reviews- Strategically introduced customers to tech and consulting partners- Set up customers with product training and a Learning Management System (LMS)- Cross-collaborated with internal departments to ensure customer success: Sales, Implementation, Support, Product, QA, Finance, DevOps, etc. - Created playbooks for Customer Success situations and contributed to internal projects

- Responsible for 200+ customers, collectively totaling $1.5mil in ARR with an 85% retention rate- Account Manager for enterprise, mid-market, and SMB customers across a wide range of industries- Identified upsell and cross-sell opportunities and partnered with the Sales Team to strategize product fit & delivery for customers- Anticipated and managed customer needs, deliverables, and escalations. - Experienced in customizing marketing and communication strategies to maximize product value for customers- Responsible for channel partner implementations and project management - Experienced in troubleshooting, streamlining, and automating technical processes

- Supported multiple Customer Success Managers with their books of business and deliverables.- Managed a book of business comprised of hundreds of SMB customers.- Assisted on cross-team projects where needed.- Trained coworkers on Customer Relationship Management (CRM) and data analytics.