Charlie Brien Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

• Responsible for delivery and revenue growth of Unify product across North America to $14M annual recurring revenue and $77M total contract value in 2024.• Led the development of software and operational dashboards to improve data tracking for enterprise-level visibility, driving Unify product performance.• Collaborated with executive leadership and cross-functional teams to drive continuous improvement and evolution of Unify product.

Calgary, Alberta, Canada

• Led sales, operational, and business support in development of Access' Unify product, driving $774k annual revenue and $43m total contract value by 2023.• Collaborated with software teams to implement image capture tech, OCR, AI, and ML for automated large scale indexing.• Built a centralized support team for successful sale and delivery of Unify product.

Calgary, Canada Area

• Established and managed the TAB Project Management Office (PMO) to implement project management standards across North American hubs.• Led a team of project managers, consultants, and subject matter experts to provide strategic solutions in imaging, governance, and outsourcing.• Oversaw project timelines, resource allocation, delivery, client satisfaction, and profitability for all projects.

Calgary, Canada Area

• Managed outsourcing solutions, 20-40 FTEs, and $12M revenues for leading oil & gas companies.• Implemented tracking database system for metrics reporting, enhancing service efficiency.• Transitioned clients to subscription-based model, improving margins by 10% through cost management.• Collaborated with clients to deliver innovative solutions and cost savings during downturn.

United States

• Managed $21M annual operating budget and $20M capital budget, overseeing financial and business operations, procurement, IT, fleet & waste management, grounds maintenance, 80+ staff members.• Increased operating profit margins by 10% through strategic cost management and process optimization.• Developed financial tracking systems and reporting tools for division-wide budget monitoring and performance analysis.

United States

• Managed IT support team for three University divisions, overseeing 200+ desktops, 10-20 servers, 5-10 databases, and multiple enterprise applications.• Oversaw replacement of home-grown work management system to enterprise system, enhancing work management processes for improved efficiency.• Streamlined desktop hardware mix, improving support efficiency and reliability while reducing hardware replacement costs.

United States

• Managed 8 student computer labs, 45 student employees, and a web development team at the University of North Texas.• Redesigned the college website for content consistency and expanded web support services.• Established a student-focused service culture, improved hiring processes, and increased lab capacity.

United States

• Analyzed internal processes to create flowcharts and documentation for mainframe reporting procedures.• Provided technical support during a staff reduction, ensuring service quality.• Developed skills in mainframe reporting and technical support at Fidelity Investments.

United States

• Managed operational functions to support 1,000% growth over 4 years at Coronado Stone Products.• Implemented automated inventory and sales order management systems to streamline processes.• Increased production capacity to meet growing product demand within limited space constraints.