Charlie Gonzalez Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

Contributing writer for TheBirdWrites.com covering the New Orleans Pelicans.

Louisville, Kentucky, United States

Louisville, Kentucky Area

Provides customer service by handling the day to day operations of clients' insurance needs and designing proper insurance and risk management services for new and renewal clients.Essential Duties- Engages in hands on sales support with Senior Account Executives and Producers.- Develops complete client information and applications for new and renewal business.- Guides clients through the renewal process.- Submits requests to carriers according to the renewal process timetable, follows up with carrier underwriters and completes the appropriate renewal.- Reviews experience modifiers.- Processes change requests/endorsements, binders, certificates, account summaries, proposals, policies, lost policy releases, audit, and account balance status when requested.- Assists in the development of strong business relationships with appropriate insurance carrier personnel. Recognizes and satisfies carrier goals and objectives in order to enhance business relationships.

Louisville, Kentucky Area

Responsible for managing day to day client service activities including processing policies, endorsements, audits, cancellations, database entry and preparation of applications. Aid Sales Executives, Account Executives and Account Managers. Responsibilities: • Review policies, endorsements, audits, cancellations and reinstatements for accuracy. • Analyze changes in policy forms and advise Account Executive/Account Manager. Responsible for technical quality control. Refer gaps in coverage, low limits and other account deficiencies to Account Manager. • Communicate inaccuracies in documents to Manager when applicable and request endorsement from carrier making necessary corrections. • Process all documents including updating agency management system, invoicing and delivery to client with appropriate documentation. • Assist with Sagitta data entry for new and existing clients. Prepare applications and schedules, as requested. • Maintain renewal expirations, avoid any lapse in coverage. • Participate in client services such as issuing Certificates of Insurance, Evidence of Property Coverage and Auto ID Cards. • Prepare premium finance agreements and manage the process. • Prepare summaries of insurance, when requested. • Assist in invoicing documents including installment plans and multi-client invoicing. • Assist in resolution of commission differences. • Prepare proposals and summaries of insurance. • Provide technical expertise in coordinating the inside service of new and existing clients through account development and problem solving in accordance with the objectives and procedures based on USI Core Values and Standards. • Maintain client files accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures and best practices. Maintain a high degree of accuracy in agency management and document management systems.

Louisville, Kentucky Area

• Ensure data integrity in the CRM sales management systems, train users on CRM and its capabilities. Review data entry and generate sales spreadsheets for management review.• Schedule and organize sales meetings. Participate in sales seminars and assist with coaching and development of sales team.• Introduce innovative lead generation ideas that are strategically aligned with the region’s sales goals and objectives.

Louisville, Kentucky Area

• Provide daily maintenance and issue resolution with Stock Yards Bank & Trust sales software program Service @ Your Best• Calculate monthly and yearly performance standards and referrals bank wide for all retail managers, lenders and executives• Track and monitor competitor products, rates and services to compare and contrast with the bank’s• Update, track and calculate real time performance results for lenders and executives while annualizing data for predicted outcomes and bonuses• Tabulate the monthly and yearly marketing expenses for each individual bank department• Organize and distribute bank bills and payments by the correct departments• Order and maintain stock for Stock Yards Bank & Trust retail marketing materials• Input and relay customer comment cards to necessary management members

Louisville, Kentucky Area

• Maintain knowledge on all banking products and services with specific customer service related tasks• Open and close bank accounts as well as assist customers with issue resolution• Consistently bring in new business through outside referrals and non customer sales

Louisville, Kentucky Area

• Manage all aspects of daily store operations including budget oversight, staff selection and training, strategic planning, and customer issue resolution• Oversee the marketing and promotional efforts for special events and social media engagement• Introduced new and innovative ideas to increase store revenue and customer satisfaction

Louisville, Kentucky Area

• Served as an inside sales representative to a broad variety of business clientele ranging from major retailers to local small businesses • Consistently collaborated with the Creative Director to formulate a product to sell to prospective clients• Utilized effective methods of maintaining client relationships and developing new business through market research

Louisville Ky

• Managed and controlled all aspects of the Videobred production portfolio with DVD, High Definition and digital formats• Negotiated pricing and timeline projections with clients to ensure product was delivered on time and on budget• Maintained the Videobred production inventory through the accurate recording of all equipment and client orders in order to ensure the timely completion of all projects• Consistently utilized Final Cut Studio Pro, Adobe Creative Suite and various production related software to deliver a high-quality product to the client in an efficient manner

Louisville, Kentucky

• Responsible for daily theater operations including expense management, staff selection, training of staff and management teams• Coordinated marketing and promotional events for the theater on special occasions• Handled customer satisfaction claims as well as issue resolution

Louisville, Kentucky Area

• Photographed occasions such as weddings throughout the Louisville and Kentucky area utilizing a variety of production equipment and coordination with other team members.• Followed agreed upon shot lists for each occasion while also creatively engineering unique shots for each location and setting

Bachelor Of Arts (Ba), Communication And Media Studies

Activities and Societies: Indiana University Southeast Men's Basketball, Indiana University Southeast Advertising Club

Business, Management, Marketing, And Related Support Services

Activities and Societies: Bellarmine University Men's Basketball

Education record

Activities and Societies: Varsity Men's Basketball