Charlie L. Email & Phone Number

Denver, Colorado, United States

Sr Program Mgr for Dept of Interior CyberSecurity Division, OCIO (Office of the Chief Information Officer) and CISO (Chief Information Security Officer)

Greater Denver Area

Greater Denver Area

Managed 11 Cloud Service Provider (CSP) relationships for Dept of Interior (DOI) and its Agencies. Performed Security Continuous Monitoring review and reporting on CSPs for DOI.

Greater Denver Area

• Security Compliance Program Manager for Western Union’s Corporate Information Security over Access Privileges, Multi-Factor Authentication, Data Retention, Encryption, and 3rd Party Supplier management projects in support of internal compliance as well as regulatory compliance for GDPR (General Data Protection Regulation) and NYDFS (New York Department of Financial Services) regulations.

Global

Served as PMaaS – Complex Program Manager, consulting and managing teams of 5 – 20+ (including offshore), delivering $3M – $7M Data Center: Strategy; Migrations; Consolidations; Optimizations; and Application Rationalizations for movement to Cloud services.Achieved cost reductions and higher performance for clients with virtualization, architecture upgrades, and BC/DR, using both Waterfall and Agile processes. Managed team in final divestiture of IBM's Thinkpad assets and customer… Show more Served as PMaaS – Complex Program Manager, consulting and managing teams of 5 – 20+ (including offshore), delivering $3M – $7M Data Center: Strategy; Migrations; Consolidations; Optimizations; and Application Rationalizations for movement to Cloud services.Achieved cost reductions and higher performance for clients with virtualization, architecture upgrades, and BC/DR, using both Waterfall and Agile processes. Managed team in final divestiture of IBM's Thinkpad assets and customer support services ($1.25B) to Lenovo. Trained international resources on IBM Project Management Methodology and managed proof of concept builds that enabled gain of $30M+ in consulting fees.Held role of Strategic Advisor to VP of IT at US Government client on Data Center Strategy and Operations, process and procedure improvement, and design thinking / solutioning objectives, resulting in infrastructure cost savings. Show less

United States

Co-led $380K internal Savvis Business Impact Assessment (BIA) for capability and compliance enhancements that improved protection of Savvis' clients and internal assets.Managed teams of 6, delivering $250K – $700K projects focusing on BIAs, BC/DR Assessments/Audits, and Process Improvement.

United States

Sr. Operations Manager Managing a 2 year ($3.5mil per yr) outsourcing program including responsibility for: hardware build services, server/network site services, environmentals and ticket handling for all 13 of eBay’s US Data Centers encompassing over 520,000 sq ft. Individually wrote the detailed Statement of Work/contract for the outsourcing of this operations business from eBay to VMC. Created and implemented a Change Management Process for handling all operations requests. In the first… Show more Sr. Operations Manager Managing a 2 year ($3.5mil per yr) outsourcing program including responsibility for: hardware build services, server/network site services, environmentals and ticket handling for all 13 of eBay’s US Data Centers encompassing over 520,000 sq ft. Individually wrote the detailed Statement of Work/contract for the outsourcing of this operations business from eBay to VMC. Created and implemented a Change Management Process for handling all operations requests. In the first couple months, recommended and assisted in converting this fixed price engagement to a time and materials program resulting in savings of over $300k of lost annual revenue. Manage the customer relationship from the VP down to the Data Center Directors and Site Managers. Implementing standardized processes to the data centers as all locations performed their duties individually and uniquely. Through consultative work, expansion of service, attention to detail and excellence in managing the customer relationship, aided in expanding the contract to a 4 year, $7mil/per yr deal inclusive of asset/supply chain management and equipment decommissioning efforts. Responsible for maintaining and recommending improvements for data center management, operational performance, business continuance, resiliency and compliance. Managing the: entire P&L, budget, financials and resources including: recruiting, hiring, staffing plans, performance monitoring, training, and discipline for over 75 resources in 6 regions. Created a Capacity Management tool to accurately manage the staff sizing and allocation. Assisting with the planning and build out of a new state of the art 240,000 sq ft Mega-Datacenter. Show less

Management and IT Consulting. Jan '08 completed the business plan and business development plans for a major hardware manufacturer to offer Professional Services as a product. Through interface and interviews with cross-functional staff (local and remote) and business stakeholders, and via assessing and gathering of capabilities and product knowledge, developed the business plan. As part of the plan, created the go forward strategy and defined: the organization (structure, roles… Show more Management and IT Consulting. Jan '08 completed the business plan and business development plans for a major hardware manufacturer to offer Professional Services as a product. Through interface and interviews with cross-functional staff (local and remote) and business stakeholders, and via assessing and gathering of capabilities and product knowledge, developed the business plan. As part of the plan, created the go forward strategy and defined: the organization (structure, roles, responsibilities, resource plan, and administration); the portfolio of offerings (ie. architecture assessments, BC/DR, Compliance, backup recovery and archival, and process improvement); the partner plan (channel and partner relationships); the sales/marketing plan; the financials, budget plan and pricing model including revenue projection and profitability analysis; and the rollout plan. Show less

North America

• Managed partner and customer relationships, business development, sold and delivered consulting services on: data center management; migration and consolidation; infrastructure alignment/tiering; BC/DR; compliance; and ITIL• Managed and delivered internal and customer: strategy planning; solutions; strategic use discussions; program management of internal; vendor and partner staff in delivering consulting services • Featured speaker on purchase economics (TCO and ROI) for executive… Show more • Managed partner and customer relationships, business development, sold and delivered consulting services on: data center management; migration and consolidation; infrastructure alignment/tiering; BC/DR; compliance; and ITIL• Managed and delivered internal and customer: strategy planning; solutions; strategic use discussions; program management of internal; vendor and partner staff in delivering consulting services • Featured speaker on purchase economics (TCO and ROI) for executive briefings and International Conferences• Trained sales staff on the financials of IT infrastructures and how executives utilize them to drive purchasing decisions • Compared/contrasted storage arrays and management offerings of competitors including: EMC; HP; IBM; and STK Show less

Global (North And South America)

• Managed customer resources and a consulting team in the performance of DR Planning and ITIL Implementation for mapping to Service Level Agreements (SLAs) for US Cellular• Led a team of 5 in the performance of a Recoverability Assessment and Gap Analysis for Cinergy/Duke Power including: DR Planning; Testing; Event Response; Training; and Program Maintenance Plans• Directed a team of 3 consultants in creating an IT Services Catalog, performing: an Application Alignment; a Storage… Show more • Managed customer resources and a consulting team in the performance of DR Planning and ITIL Implementation for mapping to Service Level Agreements (SLAs) for US Cellular• Led a team of 5 in the performance of a Recoverability Assessment and Gap Analysis for Cinergy/Duke Power including: DR Planning; Testing; Event Response; Training; and Program Maintenance Plans• Directed a team of 3 consultants in creating an IT Services Catalog, performing: an Application Alignment; a Storage Management organizational structure assessment; and an ITIL assessment utilizing Maturity Model methodology • Led a team of consultants in assessing the backup and recovery environment, management practices and application classification system developed by GSK. Reviewed and assessed the archive data process for regulatory compliance• Managed an integrated team of 11 consultants, clients and partners in an IT Rationalization project for Brazil’s Telco Italia Mobile including a: Storage Infrastructure Assessment; Application Alignment; and Data Retention Plan. Trained 6 partner staff members in consulting processes and the use of associated tools • Managed a Business Continuity creation project for TAM (Brazil’s National Airline) including: a Business Impact Analysis; Risk Assessment; Recoverability Assessment; DR plan; and Operational and Technical Recommendations • Assisted in the creation of a Storage Management organizational structure for JP Morgan/Chase during their merger. Created a management hierarchy and organizational role definitions with an ITIL Service Level Management focus Show less

Global (North America And Europe)

Engagement Manager/Client Solutions Manager• Managed business development: Proposing, negotiating, and closing Professional Services opportunities; Formal Contract Review and Negotiation; and provided Pre and Post-sale Program Management • Instrumental in the design, planning and closure of a $21M tech refresh and data center migration /consolidation project for Orange Telecom. Generated $5M of consulting revenue, yearly client savings of $1.8M in facilities fees and over $700K in… Show more Engagement Manager/Client Solutions Manager• Managed business development: Proposing, negotiating, and closing Professional Services opportunities; Formal Contract Review and Negotiation; and provided Pre and Post-sale Program Management • Instrumental in the design, planning and closure of a $21M tech refresh and data center migration /consolidation project for Orange Telecom. Generated $5M of consulting revenue, yearly client savings of $1.8M in facilities fees and over $700K in annual resource allocation savings• Proactively developed a project scoping/pricing tool that provided a 40% time and $650K annual cost savings for 32 Services Sales Managers throughout Europe• Provided subject matter expertise in the creation of PM2, EMC’s Project Management MethodologyProject Manager / Senior Business Consultant • Developed an Enterprise Storage Assessment, Charge-back model, TCO, and IT Storage Management plans for NASDAQ. Through consolidation, provided NASDAQ with over $600K in annual resource allocation savings • Generated $7M in hw/sw and data center move, organizational, process analysis, mapping and improvement services • Led Storage Network implementations that provided cost savings, increased systems availability and performance • Planned and managed successful Data Migrations, Business Continuance and Disaster Recovery implementations • Led the creation of Enterprise Storage Assessments illustrating TCO benefits and savings as well as recommendations for improving storage management architecture, infrastructures and organizational structure Show less

North America

• Project and Program management duties including managing multiple direct reports and international partner resources and efforts; analyzing and managing additional business opportunities; and running SDLC projects

Master Of Business Administration - Mba, International Business And Market Strategy, 3.9 Of 4.0

Attended while working full-time in a position that required some regular business travel.

Bachelor Of Science - Bs, Mathematics And Computer Science

Studied Computer Science, minored in Math and Statistics.