Charlie Macarthur Email & Phone Number

Maidenhead, Gb

Maidenhead, England, United Kingdom

As a Cyber Security Technical Account Manager, I am dedicated to ensuring the safety and integrity of my clients' digital environments. With a robust background in cyber security and technical account management, I specialize in creating tailored security solutions that address unique business needs while fostering strong, long-lasting relationships.

Maidenhead

Maidenhead, England, United Kingdom

This position was focused on improving customer satisfaction and time to resolution for escalated issues around the globe. I was LogRhythm’s primary point of contact to the customer and the customer’s advocate within LogRhythm. The Support Escalation Manager coordinates resources both internally and externally to interface with Senior & Executive Leadership, Support, Engineering, Sales and Customers to resolve business and technical issues on all LogRhythm products and services. Responsibilities - Be single point of contact for global teams on escalated issues- Extensive experience of managing and coordinating IT Incident/Problem Management principle and practices using ITIL- Working with project methodologies including Agile- Produce Trends Analysis of recurring problems/incidents by extracting trends on incident types- Track, analyze trends and create reports on escalated issues- Provide clear and concise updates to internal and external stakeholders as well as executive leadership to ensure all remain aligned throughout the process- Ability to seamlessly move between command and control leadership styles to ensure successful engagement across LogRhythm teams- Monitor progress of incidents and work with Global Support Services, Product Management, and - - Engineering teams to ensure appropriate resources have been allocated and that resources are effectively working on the issue.- Identify areas of improvement in relation to LogRhythm products and processes.- Drive post-mortem discussions to review root cause and help provide actions/improvements to prevent future escalations.

Maidenhead, England, United Kingdom

Maidenhead

LogRhythm is the pioneer in Threat Lifecycle ManagementTM (TLM) technology, empowering organizations on six continents to rapidly detect, respond to and neutralize damaging cyberthreats. Our TLM platform unifies leading-edge data lake technology, artificial intelligence, and security analytics in order to serve as the foundation for the AI-enabled security operations center. We are consistently recognized as a leader in the security intelligence domain and have been placed in Gartner’s SIEM Magic Quadrant for 6 consecutive years.I'm a "Support Services Engineer" to the team in our EMEA headquarters in Maidenhead, Berkshire. I work with a team of local engineers and work closely with other engineers spread across multiple regions. In this role I focus on providing excellent customer experience centered on great technical support to LogRhythm customers worldwide.

Loudwater , Buckinghamshire

I deliver the day-to-day support to ensure your business technology delivers outstanding day-to-day performance. Telephony to connectivity. Onsite engineers to outsourced managed services.Atech Support is a loyal IT technology partner. A trusted extension to each organisation we align ourselves with. Our Atech team is truly “Addicted to Service” and continuously goes the extra mile to ensure that our clients are provided with the best tailored solution to fit their individual needs. Our day-to-day approach reflects the company wide mission - to deliver unrivaled service. Would you like to find out more about why Atech Support is distinctive and how to embark on a partnership that compliments your business perfectly. Visit www.atechsupport.com.

Reading, United Kingdom

I work with a small dedicated team of engineers responsible for preparing customer equipment. Equipment ranges from anything between desktop machines to high end enterprise spec servers."Ultima Business Solutions is a leading end to end IT Infrastructure partner. Our mission is quite simple: make technology an asset for your business, not a problem. We believe that there is no substitute for understanding. Uncovering client needs and having the experience and ability to deliver robust and suitable IT Infrastructure solutions is embedded within the Ultima DNA".

Reading Business Park

I had the privilege of working for HCL technologies as a games developer. Contracted by Microsoft we were responsible for testing and debugging the "Xbox One" console before its release to the masses in time for Christmas.My role within the company was to identify problems within upcoming releases, create an in depth step by step report on how I had managed to find said problems then liaise with senior members of the team on how we might go about resolving these bugs.

Creative And Media Extended Diploma

My course took place in Henley Upon Thames new state-of-the-art film and TV studio, working with vision, sound mixers and lighting rigs. I.

Ict Practitioners Btec Level 3 Extended Diploma

This course offered me the opportunity to study a range of subjects including computer systems, software design, computer hardware.