Carlos Marroquín

Carlos Marroquín Email and Phone Number

+10 years of experience in Contact Centers supporting administrative departments such as Workforce Management and others. @ Telus International Central America
toronto, ontario, canada
Carlos Marroquín's Location
Guatemala, Guatemala
About Carlos Marroquín

+10 years of experience in Contact Centers supporting administrative departments such as Workforce Management.

Carlos Marroquín's Current Company Details
Telus International Central America

Telus International Central America

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+10 years of experience in Contact Centers supporting administrative departments such as Workforce Management and others.
toronto, ontario, canada
Employees:
306
Carlos Marroquín Work Experience Details
  • Telus International Central America
    Workforce Analyst
    Telus International Central America Feb 2014 - Present
    Guatemala City, Guatemala, Guatemala
    Study clients' contact center operations.Collect and analyze data.Create long term forecast for volume, AHT and Shrinkage.Calculate FTE Requirements based on Service Level Goals and ASA.Establish a Hiring and Training Plan based on projected attrition and requirements.
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  • Atento
    Coach
    Atento Oct 2009 - Jul 2013
    Provide training for new hires.Provide training for existing agentsParticipate in Operational Improvements ProjectsCreate and mantain department reports.
    View
  • Pizza Hut
    Coach
    Pizza Hut Jan 2005 - May 2008
    Provide training for new hires.Provide training for existing agentsParticipate in Operational Improvements ProjectsCreate and mantain department reports.
    View

Carlos Marroquín Education Details

Frequently Asked Questions about Carlos Marroquín

What company does Carlos Marroquín work for?

Carlos Marroquín works for Telus International Central America

What is Carlos Marroquín's role at the current company?

Carlos Marroquín's current role is +10 years of experience in Contact Centers supporting administrative departments such as Workforce Management and others..

What schools did Carlos Marroquín attend?

Carlos Marroquín attended Galileo University, Galileo University.

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