Charlotte Callaghan (Cipd) Email & Phone Number

Dublin City, County Dublin, Ireland

ACHIEVEMENTS Women's Leadership Alumni Enrichment Program: Designed and implemented a bespoke leadership initiative, resulting in career advancement for numerous senior women leaders in EMEA. Collaborating with a leading diversity learning and development specialist. Established Esports Broadcasting Cadetship: Spearheaded the creation of a groundbreaking program in partnership with 1,000 Dreams Fund, engaging over 1,000 participants and promoting a new pathway for inclusivity in esports broadcasting.Created and Fostered Strategic Partnerships: Cultivated impactful relationships with 1,000 Dreams Fund, Black Girls in Tech Ireland, Code Coven, and ShoutOut, expanding diversity efforts within the gaming industry. Designed Programs And Interventions For An Inclusive and Authentic Player and Fan Experience: Examples include a gendered language review for Talent Acquisition and enhancing our Player Facing Activation Review Process, which resulted in the creation of a new program: a D&I best practice training program for EMEA third party tournament organisers who deliver over 1,000 tournaments for the community every year.Organised Diversity Networking Event: A first of its kind for Dublin, created a platform for meaningful discussions and connections between Rioters and Black Girls in Tech, promoting inclusivity and diversity in the gaming industry to 30+ participants from Black Girls in Tech.

Dublin City, County Dublin, Ireland

ACHIEVEMENTSMental Health and Wellbeing Program: Developed and launched a comprehensive program to support the mental health and wellbeing of EMEA Rioters, promoting a supportive work environment. Including taking 40 EMEA People Managers through the Queen’s University Workplace Mental Health Leadership CertificateBenefits Enhancements: Upgraded EMEA benefits package by introducing Flexible Benefit Allowance, improving health insurance coverage, and aligning benefits with inclusion goals. Implemented two Dublin benefits portal upgrades in partnership with AON.Operational Excellence Initiatives: Implemented upgrades in relocation and immigration services, enhancing operational efficiency for Riot Games' distributed teams.Diversity & Inclusion Programs: Spearheaded initiatives to foster diversity and inclusion within the organisation, including leading the implementation of a Family Bonding Leave Policy.L&D Strategy Implementation: Designed and executed the EMEA Learning & Development strategy and delivered training on Feedback, Crucial Conversations, and Change Management to up to 50 participants per class.

Dublin City, County Dublin, Ireland

ACHIEVEMENTSReturn to Office and Future of Work Project: Led a team of Rioters from all levels, Senior Manager to peer to deliver a comprehensive return to office campaign across 9 office locations in EMEA. Navigating local COVID legislation and sensitivities of individual needs and concerns. Delivering tailored local communications plans for each office, ensuring regular interaction and alignment with key stakeholders. Drafting and continuous updating of an FAQ to successfully support the transition, despite the program being often met with resistance. Implementation of Benefits for Fixed-Term Contractors: Led a project to provide fixed-term contractors with equivalent benefits of permanent staff in Dublin. In line with local legislation and factoring in business needs. Launched Employee Assistance Program (EAP) for EMEA Region: Consolidated the EMEA region to have access to one EAP provider platform to provide a consistent experience for all Rioters.

Dublin, Ireland

ACHIEVEMENTSImplemented new Flexible Benefit Allowance: Designed and implemented a flexible benefit to boost engagement and cater to diverse lifestyles. Collaborated with D&I to ensure inclusivity, addressed senior leader queries, and provided supporting data.Acted as Karma Ambassador for Dublin: Managed the EMEA fundraising and volunteer programme, supporting Movember, Pieta House, local schools, and homelessness. Notably renovated a Dublin school's computer room, as highlighted on the company website.Launched the First EMEA Region Wellness Program: Provided access to wellness content and programs through a virtual platform and onsite activities (where possible during the pandemic) across the EMEA, a first of its kind.

Dublin City, County Dublin, Ireland

HR OperationsManaging the HR Information System. Ensuring accurate data collection and reporting. Led Dublin transition from Oracle to Workday HRIS, acting as EU Workday Champion and continue to train new HR team members on Workday.Day to day HR responsibilities including references, contracts, policy writing and updating, grievance and disciplinary procedures, absence management.Payroll processing.Procurement to Pay responsibility. Implementing performance management tools.Onboarding and offboarding Rioters

Dublin, Ireland

Recruitment & OnboardingEnd to end experience in scheduling, interviewing and onboarding.Project work on interviewer pool expansion, streamlining onboarding process, development of best practice guides.Management of Applicant Tracking System.Excellent relationships with relocation vendors, with bespoke packages for Riot Games.

Dublin, Ireland

Efficient and creative organisation of interviews, candidate travel itineraries, visas and conference rooms, very often under time pressure.Consistently practising the Google value of going beyond the norm to creating optimal recruitment experiences for both candidates and interviewers by relying on intuition and imagination.Prioritising high volumes of work and conflicting deadlines. Managing expectations of multiple stakeholders.

London, United Kingdom

Communications Management Assistant for Vice President of Communications for UK, Ireland and Nordics; daily schedule organisation, inbox management, management of travel itinerary, external engagements and leadership and team meetings.Represented UK Communications in the company’s Real Estate forum, including promoting HSSE messaging and an ethical and compliant work culture.Finance Focal Point for UK Communications for both internal and external stakeholders; purchase order processing, structuring contractual agreements and negotiating terms with 3rd parties, invoice processing and payment.Prepared internal communications content, reflective of the company’s ethos for the Shell global intranetSang competitively in the Shellismo choir.

Greater London, United Kingdom

Prepared accurate property details for clients, leading to viewings and sales.Managed the office independently; carried out viewings, collated feedback and generated new interest in properties.

Greater London, United Kingdom

Implemented a new HR database; processing TUPE files and cataloguing confidential information; collating and filtering employee data for over 2,500 employees.

Querétaro, Mexico

Sourced and designed exam focused resources that successfully assisted students to a pass level and Mentored new teachers.

St Albans, United Kingdom

Carried out telephone interviews, collating accurate market feedback for clients.Exceeded targets and surpassed expectation when monitored.Attention to detail led to more challenging roles and increased responsibility. High volume price comparison tasks to a strict deadline.

Professional Diploma, Artificial Intelligence

Postgraduate Professional Certificate, Creative Diversity, A+

I recently completed the CFA at NCAD’s Professional Certificate in Creative Diversity. This intensive course, developed with DesignOpp.

Master Of Science - Ms, Work And Organisational Behaviour, 1St Class Honours

Over two years of part-time study, I mastered organisational analysis, learning how individual differences like personality and motivation.

Certificate, Workplace Mental Health Leadership Program

Over the course of three modules we explored the ever-expanding business case for mental health in the workplace, the certification means.

Higher Diploma In Hr Management, Strategy And Practice, Human Resources Management/Personnel Administration, General, Merit Grade 1

During my studies at NCI, I gained in-depth knowledge and practical skills in key HR areas such as recruitment and selection, employee.

Bachelor Of Arts (B.A.), English Literature With Spanish, 2:1 With Honours, With A University Award For Excellence During Year Abroad

Activities and Societies: Year of study abroad. BA(Hons) English Literature with Spanish and a Year of Study Abroad

Study Abroad, Communication, General

Activities and Societies: Social internship teaching beginners English in a children’s home. Member of AMI - International Student Society.