Since being promoted to this position, I have been leading a team of nine full-time employees and co-leading part-time staff, managing two skill development programs with a seven-figure cumulative annual budget.I revitalized our training programs by implementing a transformative training model, which led to a 20% increase in our enrollment KPI and attainment of all our program goals. This overhaul encompassed the redesign of the program structure, organizational restructuring, strategic vendor partnerships, and the integration of LinkedIn Learning into our curriculum.Additionally, I increased credential acquisition by 70% after researching and partnering with best-fit credentialing organizations.

After winning the promotion to this role, I led an eight-member team in advancing the professional development of approximately 1,000 participants annually across two facilities.I championed our team to surpass program benchmarks, achieving 141% of business engagement, 102% of job postings, and 108% of our placement goals. My approach involved meticulously tracking KPIs combined with targeted staff training initiatives.Upholding the highest standards of internal and external stakeholder satisfaction, I navigated our team through rigorous state, company, and funder audits, achieving a track record of 100% pass rate with zero red flags or disallowed costs. This success was a testament to our adherence to fiscal and operational compliance within a landscape of ever-evolving stakeholder requirements.

During my tenure here, I led the workforce development initiatives for a facility serving 1,200 learners, where I established Standard Operating Procedures for training and development and piloted strategies for program excellence.Exhibiting agile project management, I successfully outpaced a three-month deadline by achieving a 1-month implementation timeframe for the multi-phase transition from a remote to an on-site work environment post-pandemic. Advocating for continuous improvement, I instituted new SOPs regarding the state system's fiscal application, which significantly expedited the training agreement development process and minimized human errors. Championed workforce diversity by crafting inclusive job postings and using a blind screening process, resulting in tripled the number of multilingual staff and increased employees from the LGBTQ+ community from 0 to 3.

In this position, I directed the development of educational content and led a significant shift to virtual training, leveraging platforms like Webex and Google Classroom for stakeholder education. Additionally, I designed and executed comprehensive workshops and webinars, reaching approximately 300 participants yearly. One of my most significant initiates led to reduced learner attrition through interdepartmental collaboration. To deliver this outcome, I set up communication SOPs, initiated regular cross-functional meetings, and introduced communication platforms, such as Microsoft Teams channels.Another initiative I undertook was to build a partnership with Med-Cert, enabling the establishment of a cohort-based skill development program, increasing cost-effective training options, while improving ROI.

Here, I led the complete modernization of the “Earn and Learn” workforce development program. I expanded the program by leading the development and training of a five-person team; 60% of this team won promotions. To further enhance this program, I achieved executive director approval for a comprehensive redesign of the work experience agreement packet. Furthermore, I expanded program accessibility by championing the establishment of skill development facilities in remote locations.

After being promoted to this role, I led a diverse team of 26 full-time staff and four part-time instructors while steering multiple workforce development initiatives in collaboration with HR and subject-matter experts.Under my mentorship, the Business Services team surpassed expectations by achieving ambitious enrollment and placement targets. I achieved this by overseeing comprehensive staff training on On-the-Job Training (OJT) and business development processes.Another of my initiatives was the strategic partnership with the National Institutes of Health (NIH), which led to the development of our first certified nursing assistant program based on the cohort model. •Training Program Expansion: Opened 3 offices within a 2-month deadline; managed a 4-member leadership team; led staff recruitment.

In this role, I spearheaded the management of over seven part-time instructors, ensuring the successful delivery of job readiness training and CEU courses at Career Centers and Foothill College.I fueled organizational growth by securing seven figures in new funding annually. This success was a direct result of my ability to craft compelling funding proposals, culminating in an exceptional 80% acceptance rate. Additionally, I had the privilege of presenting a seminar on the cohort model at the prestigious California Workforce Association and other significant conferences, engaging with an audience of over 100 stakeholders. These individuals represented a diverse cross-section of sectors, including academia, nonprofits, and adult education.

After being hired here, I led multiple WIOA Employment & Training programs, overseeing their management and performance, with a solid focus on administrative support, marketing, and performance tracking to ensure successful learning outcomes. I spearheaded the development of over 30 occupational skills and work readiness training modules, which became a cornerstone for empowering adults with essential career competencies. This initiative not only enhanced employability but also contributed to closing the skills gap within the local workforce, underpinning economic and community development.

Here, I delivered outplacement services and developed and facilitated Onsite and Virtual Instructor-Led Training (ILT/VILT) to executives, directors, and managers at public sector organizations, Fortune 500 companies, and multinationals, such as Hitachi, Fujitsu, and E&Y. I had an 90% success rate in steering managers and executives toward career development opportunities, both domestically and internationally. My 360-degree employee assessments and skill analyses provided the foundation for tailored professional development strategies. Additionally, I directly addressed the employees’ complex relocation and employment needs, including H1B visa complexities.

MIS Performance Specialist Managed MIS department reporting, tracking, and contract compliance.Provided contract compliance training and support to multiple contractors. Developed administrative policies and directives for the MIS department and organizational workbook. Perform field monitoring for multiple contractors, analyze data, and provide contract compliance feedback.Provided growth optimization resources to new entrepreneurs and business owners. Perform needs assessment to customize business plan and identify resource partners. Built and maintained relationships with bay area businesses, community-based organizations, local unions, city, and county agencies. Collaborated with business services team to coordinate and facilitate job fairs. •Team Lead for a call center pilot program to assist companies requesting business service assistance. Coordinated Employment Development Department and work2future staffing, resource partners matrix, and process and procedures for call center. •Contributing member to development to 'Go live' of BusinessOwnersSpace.com processes, partners, and web content.•Planned and coordinated single and multiple employer job fair events resulting in record attendance. •Improved performance visibility by electronically tracking performance data on services provided to businesses resulting from jobs posted versus jobs obtained. •In collaboration with I-train, developed link between I-train Adult/Dislocated client files and job orders in I-train business resource section, enabling work2future client’s better access to employment opportunities.

Project Manager Responsible for managing the operations of four federally-funded, occupational skills training programs and oversight of 11 staff in three counties. •Ensured contract and budget program compliance that led to exceeding contracted goals. •Increased revenue for 3 consecutive years and expanded service volume by 70% through program performance. •Performed Human Resource functions, such as, hiring, training, separation, and staff development. •Provided strategic planning, design, and coordination of multiple training programs, and aided in generating $1.4M in revenue. •Ensured corporate policies, procedures, and safety standards were met as well as identifying issues that required improvement and recommended program changes to address concerns. •Assisted in proposal writing process and development of the training models to meet required outcomes. Lead Instructor/Case Manager•Identified curriculum to meet industry cluster needs of workforce systems and provided training on multiple topics, pre and post test, survey, and track benchmark achievement.•Developed a learning environment to keep participants focused and motivated.•Developed spreadsheets, charts, and reports to track training program metrics and provide supportive documentation for management and funding agency. •Networked extensively in the community to build linkages including alternative training opportunities, and embedded learning activities for diverse populations ranging from emancipated foster youth, offenders, adults, and people with disabilities.