Charlotte Magee Email and Phone Number

- Experienced account specialist in the SaaS healthcare operations space, with almost two years of experience in client relationship and project management.- Experience in leading operational clean ups for large clients, including creating system efficiencies, creating and implementing new workflows, and working cross functionally to deliver enhancements that are tailored to our clients' needs.- Manages a team of 7-10 and works with cross functional teams to execute client initiatives, problem solve, and timely meet deliverables.- Manages weekly schedules, workflow, resource prioritization, as well as client communications.- Highly skilled communicator.- Experience onboarding and training new team members.Highlights:- Expedited turnaround time for network participation from 120-180 days to 30-45 days and clients’ access to revenue: saving approximately $100,000 to $300,000 per provider per month through accelerated enrollment process. - Part of a focus team that successfully resolved issues to retain a multi-million dollar client.

- Created individual processes that helped speed up and clean up credentialing operations for a new large client. - Assisted in expediting turnaround time for network participation, allowing clients to have easier and quicker access to revenue. - Supported the execution of customer/client campaign tasks.-Liaised between clients and payers to manage the provider enrollment and credentialing process.-Managed application lifecycle.

Hired in March; unable to start due to Covid-19 pandemic

-Independently researched collections/consignments, and brainstormed auction themes to shape a strategy that helped Guernsey’s keep abreast of a new generation of young buyers. Pitched 2 auctions to Guernsey’s president, putting together research presentations, papers with auction ideas, potential consignors, and contact information for consignors. -Developed social accounts and calendars; increased participation rates to 11%; gained hundreds of new followers. Shaped brand voice, implemented across Facebook, Instagram, LinkedIn, and Twitter. Conceptualized, authored, and culled content for social media. -Drafted press releases and marketing material; collaborated with external Public Relations team. -Researched, planned, and organized two auction events, and multiple future events.-Catalogued property for multiple auctions (in excess of 400 lots): coordinating photography, researching provenance, describing and proofing all descriptions/catalogue essays and headers of consigned lots, preparing condition reports, maintaining image inventory, preparing PowerPoints for auction. -Helped in drafting auction proposals and legal contracts for potential consignments, including contract proofing.-Liaised daily with high profile clients (client services).

-Taught English classes at a French public high school to 20 sections of students, managing and presenting to 20+ students at a time. -Structured and designed curriculum, educational materials, lectures, and activities.

-Authored weekly advertising copy for OrgSync community management platform, email, billboards/posters, and dedicated social media accounts.-Promoted and developed events, workshops, and activities, to foster and build community, resulting in loyal and repeat customers.-Fostered Outdoor Program’s profile on Instagram and Facebook through content creation and community interaction, increasing followers by 200%.-Restructured email marketing strategy, resulting in 10% more signups for trips per month.

Managing Editor/Editor in Chief for the publication of university literary journal with about 300 submissions.Advertised, solicited, edited, copy edited, and worked with designers to use templates for InDesign.

Led marketing and social media team of 10, built an effective marketing and sales strategy to drive signups, and coordinated with other teams, resulting in over 500 participants; achieved record breaking conference attendance.

Created and maintained applicant files in Ellucian CRM Recruiter. Transcript and record collation and tracking for applicants. In charge of regular archiving and organization of confidential applicant records.