Singer of many genres such as country, ballads, pop, motown, jazz etc....Have been performing from as young as ten years old.I have appeared on X factor and made it down to the final 180 of the 2013 bootcamp.I have also appeared on the Voice series 4.

Contacting new and existing customersAssisting customers with enquiries for products and services in a professional manner.Contacting potential customers for marketing campaignsContacting all new customers to identify value, details and information needsIdentifying declining and dormant accounts and taking appropriate action to reactivate through direct contact or contacting account ownerProducing reports for customers as requiredProcessing of all incoming customer enquiriesArrange meetings between customers and sales teams as requiredCRM administration, including opportunity management, customer detailsEnsuring all customers agreements and pricing are kept up to date and in an appropriate formatLiaison with Axapta pricing team in order to ensure Axapta is kept up to date with details of customer discounts/agreements in place, update CRMEnsuring all data is recorded in the relevant wayEnsuring prompt responses to all customers enquiriesAssisting the marketing team in the processing of mail shots – campaigns, new depot launch etc…

Speaking to existing customers Commitment to answer the call, fax or email in a timely manner Understanding customers needs to offer the most appropriate products Building long term customer relationships. Ensure timely resolution of queries/complaints/ loss/ damage/Back On Hires Liaising with all parts of Speedy to ensure customer satisfaction is exceeded on hires, off hires, cross rentals, breakdowns, back on hires, loss, damage, etc Ensure accuracy of information within all systems Follow all agreed processes and procedures both Speedy and customer Excellent management of Operations Schedule Providing details of any major site closures or orders placed Selling the benefits of new products and attempting to up-sell existing products Actively looking to make improvements both personally and for the business Actively suggest improvements and better ways of working

Ensuring all failed collections are dealt with in a timely manner by contacting the Customer to ascertain where the equipment is and completing the operations schedule to ensure KPI’s are up to dateCompleting all external losses and damages by agreeing each charge with the Customer and charging the Customer in accordance with their agreementEnsuring all fuel charges are charged correctly to the Customer in accordance with their agreementGeneral day to day duties and helping the Hire Desk

Managed over 1500 customer accounts by performing a range of tasks including resolution of technical customer queriesRaised credit notes, manual invoices and liaised daily with internal and external customersTo maintain customer relationships by ensuring that customers’ individual needs are metProactively identify and pursue up-selling opportunities and work with colleagues in other trading operationsTo use own negotiation skills to arrive at satisfactory resolutions for customer and companyTo work towards a team and personal sales target