Charlotte Wright Email & Phone Number

Cannock, England, United Kingdom

• Managing engineer's diary on FSAT UpToDate on a weekly basis. Which includes site locations, contact details, date, and times.• Responsible for all planning of the services.• Interpret large amounts of data and information from AMT to support planning and decisions into fleet summary spreadsheet's this allows me to keep track off upcoming services due.• Provide regular updates to customer to inform them on services due within the PMA time frame.• Assign Cat Inspects to the engineer with the correct servicing information. Manage work orders to ensure timely invoicing this includes adding servicing type/overtime/travel.• The main point of contact for customers such as large clients daily to ensure all their servicing request are dealt with efficiently.• Building and maintaining excellent relationships with both customers at head office and on site.• Provide regular updates on PM adherence actual versus target, PM standard job utilization and PM parts and labor variance.• A wide range of knowledge using systems daily such as DBS, Cat Inspect, Fsat, AMT, Excel, Word, Workday and I have recently been introduced to Sales Force which is now part of my daily IT Programs.• Liaising with Sales Teams and account manager.• Work towards tight deadline and producing planning schedules.• Manage all customers fleet summary spreadsheets and organizing serving schedule. • Provide a wide range of administrative tasks which include following processes to ensure all areas of the business are kept organized and functioning correctly.• Manage all customers fleet summary spreadsheets and organizing serving schedule. • Provide high level administrative support to managers.• Organize and coordinate meetings on a weekly basis with clients and managers.• Planning and executing projects which requires good project management skills.

Telford, England, United Kingdom

• Maintain immaculate standards on the shop floor during the busy weekends, and to deliver excellent customer service. • I achieved all expectations within this role, working my way up to Concessions Manager for Lloyd's Shoe Company with TOPMAN in September of 2014. • Within this managerial role I was responsible for the whole concession, exceeding customer service levels, reaching sales targets as well as KPI targets each week. In this position of concession manager, I have been able to develop my customer service skills and ability to work within a team and independently.

Telford, England, United Kingdom

• Building and maintaining a good relationship with my contacts at Head Office including Branch Merchandising, Field Visual Merchandising, Stock Accounting Controllers and Cash Accounting Controllers. • This role requires a 2/3 flexible working timetable, excellent organization and time keeping skills, as well as the ability to inspire and motivate all other members of the team. • Stock accounting, cash accounting, cash handling, team development, reviews with the team, driving sales target expectations, responsible for purchase orders. • Involvement in marketing, including coordinating social media for the store, ensuring store has online presence. • Using word and excel on a weekly basis, refunds and weekly figures, processing stock pick account sheets, conducting interviews, • Delivering excellent customer service, • Meeting deadlines and attending weekly conference calls with other managers and the area manager. • Hiring off staff which involved organising staff group interviews and second stage one to one interview.• Supporting my manager completing any tasks set that were set and completed in a certain time frame and building a strong relationship with each other. • Managing staff ages from sixteen upwards which involves knowing how to talk and communicate with all different ages.• Completing staff rotas on a weekly basis including booking staff holidays up to a year in advance.• Providing excellent customer service always making sure to go above and beyond for customers.• Resolving complaints from customers my main goal was to always to please customers and make sure they left the store feeling they were provided with best customer service, and we did everything we could for them.

Cannock, England, United Kingdom

• Being the main point of contact for incoming calls in relation to quoting customers and distributing tech support issues to engineers, including analysis of quotes and issues to advise the team. • Ad Hoc administrative duties to help support the wider team; including work which involves high attention to detail. • Daily liaising with Sales Teams. • Working closely with my team leader in a very fast-paced Customer Service environment • Completing daily work on excel to log tech support, along with many other Office 365 programmes. This involves a tech support log that I must keep up to date which includes the issue, company, contact info and engineer assisting the customer.• Processing quotes for parts, credit notes, and refunds. • Raising purchase orders for stock required for customers in the UK which I must keep track of and make sure they arrive with us in a certain time frame. • Responsible for scanning documentation into documents management system.• Keeping a daily sales log record of all customer orders up to date this is to help monitor orders that are awaiting stock and what is ready to be dispatched and to track what orders have been sent out to customers.

Gcse, English Language And Literature/Letters, C

Gcse, Business/Commerce, General, C