Charlotte Corrish Email & Phone Number

England, United Kingdom

Reading, England, United Kingdom

The Office of the Independent Adjudicator for Higher Education (OIA) is an independent body that reviews student complaints in higher education institutions across England and Wales. Reporting to the Chief Executive and responsible for developing and leading policy and public affairs strategy to influence government and sector stakeholders, resulting in legislative change and improved access to independent redress for students in England and Wales.• I built and nurtured relationships with English & Welsh Governments and officials to ensure impactful influence • I directed and developed the organisation’s response to significant sectoral challenges (e.g. COVID- 19)• I have increased organisational influence through being asked to be a member of government led taskforces, including market exit (closure of GSM and ALRA), course closure, and student protection, ensuring a coordinated and informed approach to student redress.• I deputise for the Chief Executive at high-profile sector meetings, such as the HE Mental Health taskforce & UK Quality Council, actively representing the OIA at the government level, building strategic relationships, and securing the organisation’s positioning within ongoing educational developments.• I horizon scan identifying future policy risks and opportunities, to inform the OIA’s long-term strategy and kept the organisation ahead of regulatory changes and respond to relevant consultations.

Reading, United Kingdom

In this role, I was responsible for managing relationships with key government bodies, regulatory agencies, and stakeholders across higher education. I successfully expanded access to the OIA Scheme through legislative amendments and ensured our communications and engagement strategies were fit for purpose.• I worked with DfE and key officials to ensure flagship HE legislation (Higher Education and Research Act 2017) creating a new regulator aligned with OIA strategic aims and further enshrined the OIA’s independence from government, the regulator, providers and students. This included drafting an amendment to the OIA’s underpinning legislation. • I provided strategic policy and communications advice to senior leadership, influencing high-level decision-making on emerging sector challenges and regulatory developments.• I developed and enhanced the OIA’s Annual Statement publications, including securing sector support, introducing comparative functionality in 2019, to improve transparency and stakeholder engagement.• I maintained and developed through trust strategic relationships with sector bodies, including the Office for Students, HEFCW, NUS, QAA, CMA, and UUK, to ensure alignment with regulatory priorities whilst maintaining independence. Developed MOUs as necessary. • I collaborated with sector stakeholders to address complex issues such as university strikes and the development of degree apprenticeships, developing good practice guidance for the sector.• I spearheaded the development and execution of communications strategies that enhance OIA’s reputation and visibility, positioning the organisation as a thought leader in student redress.• I had line management responsibility of a small team.

Reading, United Kingdom

As Membership Manager, I oversaw the onboarding of new higher education providers to the OIA Scheme and developed a sustainable funding model aligned with legislative changes and sector needs.• I devised a systematic strategy to amend Higher Education Act 2004 through the Consumer Rights Act 2015 which led to widened remit and onboarding of approximately 500 new higher education provider members, including FE colleges, private HE providers, and SCITTs, delivered within a highly condensed timeline whilst maintaining a strong reputation with stakeholders .• I acted as the primary liaison with government officials in England and Wales, as well as key regulatory bodies such as HEFCW, HEFCE and QAA, influencing policy discussions to enhance the effectiveness of the OIA Scheme.• I spearheaded critical projects aligned with the OIA’s Operating and Strategic Plan, including the development and execution of comprehensive communications strategies that amplified stakeholder engagement such as development of Good Practice Framework.• I developed and implemented the OIA’s funding model to reflect legislative changes and accommodate the diversity of higher education provision, ensuring financial sustainability and fairness across membership tiers. Achieved positives response from all stakeholders.• I enhanced stakeholder engagement by fostering strong relationships with member institutions and government bodies, ensuring their needs and expectations were met while supporting the OIA’s strategic objectives.• I had line management of a small team.

Reading, United Kingdom

As Policy and Communications Manager, I was responsible for shaping the OIA's communications strategy, delivering stakeholder consultations, and ensuring our policies were effectively communicated to internal and external audiences.• I led and managed stakeholder consultations on the organisation’s strategic vision, delivering essential briefings for internal and external audiences on critical issues impacting the OIA and the broader higher education sector.• I developed and executed the OIA’s outreach strategy, ensuring a systematic approach to stakeholder engagement through external events, university visits, and targeted communications initiatives.• I utilised evidence-based insights to shape policy recommendations and inform decision-making, influencing sector-wide changes through strategic communications that positioned the OIA as a thought leader in higher education.• I established and nurtured relationships with key media contacts, handling press inquiries and crafting press releases and position statements that elevated the OIA’s profile and public perception.• I directed the creation of flagship publications, including the OIA’s Annual Report, overseeing the development of content, communication strategy, and launch events such as an Annual Open Meeting which strengthened the organisation’s transparency and influence.• I oversaw the ongoing development of the OIA’s website and digital platforms, ensuring they effectively communicated the organisation’s values, goals, and impact while introducing new media opportunities to broaden outreach.• I managed the OIA’s corporate identity strategy, enhancing brand recognition and ensuring consistent messaging across all communication channels to maximise awareness of the OIA’s role and influence within the sector.

London, United Kingdom

The Bar Standards Board is the independent regulatory body for barristers in England and Wales. As Executive Assistant to the Complaints Commissioner, I supported the Commissioner in drafting decisions about complaints, handling complex diary management, and preparing for high-level meetings.• I managed complex diaries and ensured all relevant information was gathered for meetings.• Prepared decisions regarding complaints, ensuring accuracy and compliance with regulatory procedures.• I handled all correspondence and filing, maintaining accurate records for the Commissioner.• I liaised between internal and external stakeholders, coordinating meetings and maintaining effective communication.• Supported the Commissioner in all administrative tasks, ensuring efficient operation of the office.

Tonbridge, United Kingdom

Fidelity Investments is a multinational financial services corporation. As a Personal Assistant, I provided high-level administrative support to senior executives, managing their diaries, travel arrangements, and ensuring they were well-prepared for meetings.• I managed complex diaries, including arranging travel and accommodation.• I prepared reports, presentations, and briefing papers for senior executives.• I handled incoming calls, ensuring all enquiries were directed appropriately.• I organised high-level meetings, ensuring all materials were prepared in advance.• I provided general administrative support, ensuring smooth day-to-day operations.

Temple, London

Brick Court Chambers is one of the leading sets of barristers' chambers in the UK. As a Barristers' Clerk, I was responsible for liaising with clients to ensure the right barrister was selected for each case and negotiating fees. • I worked with solicitors to match their cases with barristers based on expertise and availability. • I negotiated fees on behalf of barristers, ensuring clear agreements were reached. • I managed barristers’ schedules, ensuring case timetables were planned effectively. • I actively sought new work for the chambers, maintaining strong relationships with solicitors. • I helped organise seminars and events to promote the chambers and its services.

Old Bailey

The Old Bailey is one of the most famous criminal courts in the UK. As a Court Clerk, I supported the smooth running of court proceedings, working closely with judges, barristers, and jurors.• I supported judges by conducting legal research and assisting with case preparation.• I managed the courtroom, ensuring that proceedings ran smoothly and according to schedule.• I liaised between all parties involved in court cases, from barristers to members of the public.• I empanelled juries, managed jurors during trials, and ensured accurate records were maintained.• I handled high-profile cases, ensuring the confidentiality and accuracy of all court documents.

London, England, United Kingdom

Michael Taylor and Associates is a law firm specialising in personal injury claims. As a Paralegal, I provided support to solicitors by drafting legal documents and correspondence.• I drafted legal documents and correspondence related to personal injury claims.• I conducted legal research to support case preparation and ensure thorough representation.• I maintained case files, ensuring all documentation was accurately filed and up to date.• I liaised with clients, providing updates on case progress and handling any enquiries.• I supported solicitors in all aspects of case management, from initial contact to resolution.

Ba (Hons), Law And Criminology, 2:1

Education record