Charlotte Messervy Email & Phone Number

Vermont, United States

Sydney, Australia

- Design - I create experiential learning programs for both face-to-face and virtual audiences. My goal is to make user-friendly and practical yet transformative programs to help people thrive in everyday life- Facilitation - I create the right conditions for learning and growth, helping people learn new concepts and skills, asking hard questions and holding space for people to self-reflect and experiment with new ways of being- Sales - I meet new potential clients and learn about the problems that they face. I use a consultative approach and put myself in their shoes to create an all-encompassing solution that balances their business need, team culture and budget- Account Director - I oversee the relationship with key clients, this includes maintaining quality across global multi-modular leadership programs- Marketing - I find and share meaningful stories from our work

Sydney, Australia

Impact are the global leaders in using experiential learning to transform organisations, develop leaders and create sustainable innovation. We help our clients build tough-to-teach expertise to meet hard-to-reach organisational goals. My focus as a Consultant is to create high-quality, long term relationships with clients and ensure the success of program implementations across Australia.

Sydney, Australia

Facilitator on leadership development programs for corporate clients

Sydney, Australia

Designed and delivered workshops focused on filling skills-gap in overstressed, tech-driven society - Content Development – Wrote original content for personal development workshops, i.e: mindfulness, purpose-driven work, managing self-limiting beliefs- Public Speaking - Have taught or facilitated for over 500 hours on a range of topics. Keynote speaker- Thought Leadership - Moderated events, participated on panels and wrote pieces relating to relevant topics

Sydney, Australia

General Assembly is a global network of campuses providing educational opportunities in technology, entrepreneurship and design. We are creating a global community of individuals empowered to pursue work they love by offering immersive programs, long-form courses and classes & workshops on the most relevant skills of the 21st century.As Outcomes Producer & Career Coach I work with full-time students at General Assembly, giving them the tools to accelerate their careers into new industries and roles. Post-course, I help to engage the alumni community in job opportunities and foster an alumni hiring network.My role includes:Coaching: Face to face career coaching with students, support throughout hiring processBusiness development: Creating a hiring network for alumni, partnerships with companies, opportunities for organisations to get involved with our community.Programming: Hosting weekly programs and large-scale hiring events

Boston, Ma

Boston, Ma

Advisor on past clients, trainer of new hires, subject matter expert on specialized product. Worked on ad hoc basis.

Greater Boston Area

Manager of business unit - including product, operations, training, account management, and team.Increased billable units by 407% in two years by managing new client launches and growing existing accounts. Helped to sign new high profile customers and managed program launches.Trained 100% of customers, wrote and populated all content for customer and procedural knowledge-base throughout the organization.Maintained high levels of customer satisfaction through creation of new reporting, regular program reviews, 24/7 customer service, and regular quality monitoring.Created customer surveys, wrote copy for email blasts, dealt with full range of users including VIPs.Partnered with engineering to create new websites, design product enhancements, and troubleshootwebsite issues.

Greater Boston Area

Responsible for new client launches and full customer service experience.Traveled to train clients to be subject matter experts and orient customers to new system.Developed and implemented training modules, monitored and maximized customer satisfaction.

Cambridge, Ma

Managed issues of highest sensitivity and importance throughout customer base.Created, hired, and trained new team and established processes for increasing customer service satisfaction.Won two employee-voted awards.

Bachelor Of Arts

Education record