Charlotte S. Email & Phone Number

Edinburgh, Gb

Women In Identity, London, Gb

Edinburgh, Scotland, Gb

Responsible for growing strategic partnerships across the bank, and working on the next generation of products and services in a purpose led way.Part of Strategy, Corporate Development and Sustainability and Digital X in NatWest. Focussed on emerging capabilities and technologies which could disrupt or impact the bank and the future of financial services - digital identity, digital assets and quantum computing. Bringing those technologies to life for stakeholders, to help solve real customer problems around key priorities like financial wellbeing, savings, investing and later life, pensions too.Organising, focussing materials for senior leader and CEO sessions with partner organisations to catalyse work.

London, Gb

Gb

Working on innovation and partnerships to improve banking services for ~14 million personal banking customers. Included : - Regular board packs, briefing documents and retail banking strategy papers.- Managing Innovation Portfolio, and oversight of funded projects.- Hackathon event organisation, mentoring and coaching.- Senior Stakeholder Management and engagement, promotion of innovation work. - Ideation, partnership exploration and development.- Leadership and collaboration across retail innovation projects, with specific focus on digital identity, data privacy and future of secure data sharing.

Gb

Working in Security and Resilience audit team on Annual Audit Plan audits and issue closure validation for :- Fraud prevention through customer authentication- Security Operations Centre/ SIEM tools- Methods of data encryption- Vulnerability scanning and key/certificate management- PCI DSS- Identity and Authentication - CBEST validation- Cloud Security- Fraud profiling- Security of third party vendors/trading systems- Secure Code Development With continuous monitoring of :- Innovations - Blockchain & DLT, AI- GDPR readiness- Open Banking - customer authenticationSat and passed CISA - June 2016, CISSP - 2017.

Gb

Local support for 200 Internal Audit staff, remote support for EMEA and APAC. Work included :- Development and delivery of Internal Audit systems to meet the needs of auditors ( Teammate 10.1 & 10.3 )- Managed Design Authority for Audit Plan and Audit issue tracking application.- Upgrade for all users to virtualised thin clients. - Supported JML centralisation for all Joiner, Mover, and Leaver tasks.- Support of SharePoint, Citrix and Office, MS Connections, Visio, and SQL also. - Executive support of all devices, incl. iPads, Email Vaults, GfE on Mobile devices. Audit work included :- Cryptography – checking Payment system Certifications.- Security Operations Centre ( SOC ) – End to End Audit completed of SOC. - Payment Operations – sampling Tivoli server alerts through to ticket completion.

Addlestone, Weybridge, Gb

- Trained new staff on systems, applications, and new processes used, support desk and data migration testing before system deployment.- Additional responsibilities - sending company wide mailers, management reporting, weekly staff rotas, problem management and notification of outages across the group. - Involved in offices moves, running security checks and reports for leaving staff. Acting as resource for technical assistance within the group for new starters and an SME for other teams.Supporting users on Citrix and terminal server based applications. - Support of 2000 multinational consultants with applications, Blackberry, Hardware and SQL database support. - Set up user management away from the Support Desk, for New Joiners, Transfers, Leavers and Multiple access users.

Auckland, Auckland, Nz

Worked on Offer to Market projects as SME for Wireless data, Business improvements for Complex Technical Support and creating knowledgebase and support documentation. Supported Tier 2 Wireless data helpdesk supporting all mobile data and wireless products, bringing converged wireless and broadband products to market.

Auckland, Auckland, Nz

Tier 2 Technical support on all mobile, mobile broadband and other wireless data products to a wide customer base. Working on discovering solutions when none were available. Updating the the team knowledge base, documentation and supporting other business areas, as well as moving support into Tier 1 support teams.

Auckland, Auckland, Nz

Trained in Telecom Networks, Voice and Data services with biggest provider of voice and data in New Zealand. Primarily Provisioning and Faults - remotely diagnosing Voice, Data and Network issues. Developing Relationships with multiple Corporate customers, Service People & Technicians for on site fix.

Auckland City, Nz

Creating and designing websites and interfaces with clients, prospective & current. - Programming in Cold Fusion, writing specifications & user manuals. Developed marketing plan for a new offering, Web Services for Clearfield. Developed several applications and web sites for clients including Media Design School & Fisher Windows, Rylock & Moneyworks. Database design and delivery in SQL.

Ba, Japanese, Economics

Dipbc, Business Computing - Networking

Post Dip Fin, International Finance