Charmaigne Cole Email & Phone Number

- Providing player support through specialized tools, forums, emails and in-game.- Accurately and appropriately responding to member questions and issues- Efficiently resolving member complaints and issues while maintaining high standards of player satisfaction- Accurately identifying issues requiring escalation, and making sure those issues are fully resolved- Consistently documenting each customer issue to maintain a high standard of accuracy.- Tracking current in-game trends and player satisfaction.- Keeping players engaged, happy and safe- Managing a shift of employees anywhere from two to six people.- Handling escalated issues on a case by case basis, responding to them in a timely manner based on level of urgency.- Constantly maintaining the level of knowledge in an ever evolving environment and making sure that Employees are continually growing through training and bulletins.- Evaluating employees and their job performances.

- Client support of over 100,000 Intel employees all over the world.- Assisted customers with issues involving Windows XP / 2000, Outlook / Exchange, Internet Explorer and roaming-profiles. - Provides support for network troubleshooting, including connectivity, wireless LAN access and VPN/broadband issues. - Responsible for creating, maintaining, and deleting network accounts.- Responded to client issues in a timely manner through email, in chat or over the phone.- Maintaining corporate standards at all times including but not limited to security standards of the company.