Charmaine Bondoc - Yu Email and Phone Number

•Act as the main point of contact for the company’s clients•Establish, build, and maintain strong relationships with clients to build trust•Identify revenue opportunities for the clients and the company•Respond to clients inquiries received via email, Skype and calls•Multi-task between various inquiries and systems in a fast-paced environment•Resolve problems by investigating the presented issues in our backoffice, consulting with other departments and/or researching under the specific client’s account•Actively listen to each client in order to gain perfect understanding of their individualized needs and business•Identify industry trends•Properly manage client’s expectations and follow through on commitments•Collaborate with various departments and team members in order to solve inquiries

•Identified, understood & anticipate customers unexpressed needs & concerns.•Utilized probing & problem-solving methods to resolve all customer inquiries on the first contact.•Communicated appropriate options for resolution in a timely manner.•Provide expert knowledge of company's products and services to customers. •Monitored priority of calls and shifts escalated calls to assure resolution to problems.

•Responsible in overall business operations, product, and business development. •Ensures sales targets are met through client acquisition and retention.•Responsible for all advertising, promotions, marketing, sales, and public relations responsibilities. •Identify potential markets—for example, wholesalers, retailers, or the general public; promote the firm’s products and services to attract potential users. •Direct promotions programs, with a combination of advertising with purchase incentives to increase sales, these promotions programs may use inserts in newspapers, Internet advertisements or Web sites, in-store displays or product endorsements, and special events. Purchasing incentives may include discounts, samples, gifts, coupons. •Responds to requests for information. In addition, handle special events, such as the sponsorship or, parties introducing new products, or other activities that the company supports in order to gain public attention through the press without advertising directly.

• Resolve client complaints and answer client questions regarding organizational policies and procedures. •Conducts, manages, and reviews performance appraisals of company personnel, then coach and mentor them based on the results. •Manage Onboarding/Induction of New Cloud Employees •Managing Equipment/Test Device requests of Clients and Developers•Establish a personalized working relationship with company clients and employees through 'Unconventional Approach' (Ex. Sharing Facebook Uploads to clients, Staff and Employee Birthday greetings and the like) •Develop initiatives for Employee Recognitions, Awards, Performance based Competitions. •Work with ‘Activities of the Committee’ to develop employee activities (Ex. Training and development), Ensure all activities support and strengthen the strategic objectives of the overall organization. •Perform other related functions/tasks assigned by Account Managers and Operations Manager

•Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.•Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.•Nurturing and developing relationships with key corporate accounts. •Identifies trendsetter ideas through market research and screens potential business deals by analyzing market strategies. •Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations.

•Analyzes current client base or target market for the hotel.•Devises new ways to expand that client base.•Maintains positive relationships with clients to encourage repeat and recurring business.•Oversees distribution of marketing materials.•Reaches out to organizations and businesses that might require a hotel for conferences and events.•Meets with representatives from these companies to explain the hotel’s merits and amenities.•Designs and advertises special group rates and packages to increase larger bookings.•Overcomes hesitations of clients to close a sale.•Manages accounts of high-profile clients.•Addresses and resolves any issues or complaints regarding sales or marketing.•Ensures that guests are enjoying their stay at the hotel and that large group needs are met.

•Responsible in maximizing sales of hotels goods or services through different marketing strategies such sales blitz, telemarketing, and hotel invites to companies.•Maintained and developed relationships with existing customers via client visits, meetings, telephone calls and emails.•Visited potential clients to identify new business and acts as a contact between the company and its potential market.•Negotiated the terms of agreement and closing the sale.•Responsible in gathering market and customer information.•Represented hotel at trade exhibitions, events and demonstrations.•Negotiated variations in price, delivery and specifications with company key decision makers.•Marketed forthcoming product developments and special promotions.•Recorded sales information and sends copies to the sales office.•Reviewed own sales performance and sales subordinates, aiming to meet and exceed our targets.

•Supervised and trained a team of 15 people of a start-up company specializing in customer serviced credits and collections•Provided support and guidance to agents and assisted them in achieving and maintaining productivity targets identified in company contracts•Developed frontline personnel and was effective in leading and providing timely identification by properly responding to the performance, needs and issues of company agents•Conducted weekly team meetings to discuss projects and updates on company information. •Supported company’s mission, vision, and business objectives in words and actions and contributed positively to the maintenance and development of these goals. •Professionally handled all escalations from staff, and subsequently pass to VP of Operations as appropriate.

•Worked closely with Expedia.com/Travelscape Corporate Office in resolving escalated client concerns by using logic and reasoning.•Identified the strengths and weaknesses of alternative solutions and if needed, escalated unresolved customer grievances to designated departments for advance investigation. •Knowledgeable of principles and processes for providing customer and personal services which includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.•Trained on Customer Experience Management in Expedia.com/Travelscape head office in Las Vegas, Nevada to be able to provide empowerment, proper guidance and direction to subordinates, including setting standards and monitoring performance.