Charmaine Chua Email & Phone Number

Singapore

Singapore

As a Customer Success Partner specialising in human capital management (HCM) solutions, I drive value across the customer life cycle through successful solution adoption and ongoing renewals that foster account expansion.Currently, I am part of the SAP Academy for Customer Success - a unique and dynamic program which blends classroom learning and in-the-field experience to build a strong foundation in this role.

As a collaboration designer of 'The Difference' in PwC SEAC's Experience Centre, I work with some of the largest companies across SEA to deliver accelerated problem solving sessions - where we bring together the right people, with the right knowledge, using the right processes, in the right space.Highlights include:- Engaged >25 citizen groups as part of participatory design of a new digital platform, for a Singapore government agency. Synthesized 134 qualitative insights into 9 key recommendations which now form the basis of proposed transformation roadmap- Coached teams through a 3-month Design Thinking project tackling challenges in cashflow forecasting and management reporting, for a large FS client. Teams successfully prototyped and pitched innovative solutions, achieving buy-in of cross-functional stakeholders, including the CFOA large part of my role is end-to-end project and stakeholder management, including: budgeting, planning, resourcing, people management, and reporting. Trained in Agile and Design Thinking methodologies, I also leverage my expertise to support upskilling of both internal and external clients.

Singapore

Singapore

As a part of the Integrated Health Promotion team, I was integral in:- Development of the first Healthy Precinct Index in Singapore, based on lit reviews and analysis of over 60 existing frameworks/literature. Using information design principles, synthesised information into a framework that public agencies could use to inform decision-making. - Facilitated stakeholder meetings with >5 other public agencies to generate alignment to and co-create parts of the new framework proposed It was an opportunity to work at the forefront of healthcare transformation, and be personally involved with digital transformation and change management.

I created wireframes for a new data visualization dashboard to improve user experiences, particularly in filtering, comparing and making sense of data. I also supported customer success through research work exploring the connections between urban design, equity, and health.

Singapore

As part of my internship with the Resilience and Engagement Division, I conceptualized a design thinking-centred research project to understand the challenges of placemaking in Singapore. After engaging more than 25 stakeholders, I synthesized my insights into key user journeys and stakeholder maps, and proposed key strategies, experience principles and recommendations to streamline processes and empower communities.I've also produced several research-based thinkpieces on public space and community-building, particularly in the Covid-19 era.

London, England, United Kingdom

I engaged a portfolio of >20 customers, at various stages of the customer life cycle, particularly during the onboarding phase. This was especially tricky as I had to quickly adapt to the ways of working in a different country, and also because I was working with many ordinary citizens who were rather unfamiliar with using technology. Resulted in 5 successful project launches. (Actual project completion was difficult to track due to a pause from the Covid-19 outbreak)

Singapore

Led by Prof Nick SmithI conducted archival research on industrialization in Singapore by compiling and organizing >1000 historical documents from government databases. I also transcribed interviews from Chinese to English.

Singapore

Led by Prof Guillem RiambauI carried out >100h of extensive fieldwork through door-to-door data collection in local housing estates. As a lead for the team of student research assistants, I also had a larger responsibility in organizing the logistics of data collection, such as managing manpower, and identifying target housing clusters for fieldwork. Leading my team, we exceeded our KPI and were able to collect data from >1000 households.

Singapore

I conducted and presented target group analysis in an urban design consultancy project.

Singapore

I was awarded Student Associate of The Year for my role as a Social Media Lead for The Future Of Our Pasts Festival. I conceptualized and implemented social media strategies for the festival, and was highly involved in product and event photography/videography.

Singapore

I applied UI/UX knowledge in the revamp of website and collaterals for World Cities Summit 2018, and also contributed content for a new book on building forms.

Singapore

I conducted market research and synthesized insights into creative briefs. I was also involved in formulating social media strategy for clients like Mont Blanc, Nanyang Polytechnic, Jurong Point, Science Centre, and pitching to them as well.

Bachelor Of Arts - Ba, Urban Studies/Affairs, Cap 4.77/5, Awarded Latin Honours (Magna Cum Laude / Highest Distinction)

Awarded the Yale-NUS Faculty Scholarship Awarded the Honourable Mention for my Capstone Project "There's Nothing that You Can Do.

Semester Abroad, City/Urban, Community And Regional Planning

Coursework in: Strategic Planning Project, Development Project: Regeneration, Urban and Environmental Politics, Rural Economies.

Summer Programme, Placemaking In The City

During this three-week summer course "Placemaking in the City", we engaged with placemaking through theory and through practice. We.

Gce 'A' Levels, Humanities Programme

Awarded 8 Distinctions for GCE 'A' Level