Charmane Nelson Email & Phone Number

London Area, United Kingdom

● Enhanced team skills by training and creating comprehensive resources for both new and existing employees.● Assisted reception managers with administrative and operational tasks, contributing to smoother workflow and efficiency.● Generated and analyzed monthly reports on guest feedback, front office progress, and departmental incentives to inform strategic decisions.● Built strong rapport with guests by recalling details from previous stays and conversations to personalize their experience.● Addressed and resolved guest complaints promptly, ensuring guest satisfaction and loyalty.Including all guest host tasks.

London Area, United Kingdom

● Utilized Opera Hospitality software for check-ins, room moves, and managing credit limits, ensuring smooth front office operations.● Answered guest inquiries via phone and email, providing accurate and timely information to enhance guest experience.● Conducted daily credit limit reports to identify and follow up on outstanding fees, reducing financial discrepancies.● Managed refunds and allowances efficiently, maintaining guest satisfaction and trust.

Wallington

● Communicating directly with clients via email and social media by guiding themthrough the process of their commission and inquiries in a friendly manner. ● Maintaining a healthy client rapport and growing multiple repeat customers. ● Setting and completing deadlines effectively for each project.● Analysing and adapting the workflow methodically on all fronts, andcross-referencing other freelancers to be up to standard.● Raising invoices for each commission with PayPal and negotiating prices.● Compiling and organising client data with Google Forms and Sheets, keeping track ofgross profit and pending payments.● Nurturing a presence on social media by positively regularly interacting with thecommunity and participating in trends.

Sutton, England, United Kingdom

● Managing store inventory with strong attention to detail by logging in stock, ensuringshelves are presentable, full and in date, and following health and safety procedures.● Welcoming customers, managing enquiries and handling concerns.● Completing multiple tasks in a team by cooperating and listening.● Being flexible by working in multiple departments to support my colleagues.

Waddon

● Multi-tasking customer requests in person and via headset devices, following healthand safety procedures, restocking supplies, handling cash, date checking andoperating tills

Bachelor'S Honours, Illustrations, 2:2

Btec Level 3, Interactive Digital Design, D* D* D*

Gcse, 11 A*-C

Grades: GCSE Art- A* GCSE English Language: A GCSE English Literature: A GCSE Maths: B iGCSE Maths: B GCSE Science: B GCSE Additional.