Charlotte Marshall Email & Phone Number

Texas, United States

New York, New York, Us

San Francisco, California, Us

Mclean, Va, Us

🔹 Manage a portfolio of over 90 Suppliers in the Vehicle Repossession space with an annual spend of over $120M - Suppliers consist of Repossession Agencies and Repossession Forwarders.🔹 Build control plans and conduct supplier profile monitoring to ensure third party relationships are compliant with all industry regulations and requirements.🔹 Oversee third party audit activities and remediate findings.🔹 Champion sourcing efforts with procurement team. 🔹 Plan and lead third party business reviews.🔹 Develop negotiation strategies.🔹 Manage on-boarding/off-boarding of suppliers.▪️ 2022, led contract negotiations resulting in a savings of over $3.6M▪️ Diverse Supplier Mentor ▪️ Military Spouse Program lead for Military Business Resource Group (DFW Chapter)

Mclean, Va, Us

🔹 Managed the risk and relationships of a wide-range of suppliers for the Auto Finance line of business with the top 5 highest annual spend for any department at Capital One Auto Finance - Suppliers consist of Repossession Agencies, Repossession Forwarders, Data providers and Platform services▪️ 2021, led multiple contract negotiations resulting in a savings of over $16M▪️ 2019, led contract negotiations resulting in a savings of over $1.25M▪️ Military Spouse Program lead for Military Business Resource Group (DFW Chapter)

Mclean, Va, Us

🔹 Acted as day to day relationship manager for multiple print and mail suppliers.🔹 Developed, designed, enhanced and tested customer correspondence in HP OpenText/Exstream, Adobe Livecycle and MSP OLLW applications.🔹 Captured functional requirements for development and implementation.🔹 Facilitate weekly production and process review meetings with suppliers to confirm priorities and drive results.🔹 Lead daily pull-ups, release planning and retrospective activities, including product backlog activities such as prioritization, capacity planning and pipeline management.🔹 Subject Matter Expert for correspondence process both internally and with supplier partnerships.🔹 Created and maintained formal process and procedure documents and diagrams. Q1 2018 - Capital One Circle of Excellence award: company’s highest distinction awarded to top 1% of associates Q3 2017 - Capital One Mark of Distinction award: highest distinction in company’s financial services division

Mclean, Va, Us

🔹 Provided third level support for issues reported by internal associates.🔹 Escalation point for on call support personnel for both internal and supplier relationships.🔹 Monitored application performance to plan for system capacity needs.🔹 Tracked, identify and resolve risks or issues that occur in production and test applications in addition to overall correspondence process. 🔹 Analyzed and collaborated with operations, suppliers and IT to remediate production risks or issues.🔹 Created formal system process documentation and context diagrams.🔹 Defined and prioritized product backlog.🔹 Lead UAT testing on correspondence projects to ensure support requirements are met prior to rollout.Recruiting Committee Member of Women in Technology Business Resource Group

Hicksville, Ny , Us

December 2011 - Flagstar Bank organization-wide employee of the month: company’s highest distinction awarded to top 5% of employees

New York, Ny, Us

Q2 2006 top performer in sales for SW Oakland County