Charnetta Johnson Email & Phone Number

Addison, Texas

Mortgage Proof of Claim-Audit accounts for errors and inaccuracies ability to correct and update status of the accounts accordingly-Completion of additional special projects assigned by management-Document all collection efforts for each assigned account in accordance with established procedures-Achieve quality and productivity standards set forth by the department-Prepare proof of claim, change of address, payment of notification, transfer, etc. to be filed

Mortgage Proof of Claim-Audit accounts for errors and inaccuracies ability to correct and update status of the accounts accordingly-Completion of additional special projects assigned by management-Document all collection efforts for each assigned account in accordance with established procedures-Achieve quality and productivity standards set forth by the department-Filed proof of claim, change of address, payment of notification, transfer, etc. to the courts

Arlington, Tx

-Determine cause of delinquency and best course of action to assist delinquent customer.-Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.-Document all collection efforts for each assigned account in accordance with established procedures-Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls… Show more -Determine cause of delinquency and best course of action to assist delinquent customer.-Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.-Document all collection efforts for each assigned account in accordance with established procedures-Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.-Initiate deferrals on accounts based upon written policy guidelines.-Review files from Loan Services in accordance with established standards, if applicable. Show less

Irving, Tx

-Surpassed productivity metrics; Met or exceeded 115% to goal-Achieved average of 100% on Call Quality Monitors -Trained new hires on departmental procedures-Assisted co-workers in resolution of problem accounts -Resolved client delinquency by negotiating payment arrangements, research misapplied payments, process payment corrections and ensured proper adjustments of funds

Irving, Tx

-Contacted internal and external customers to accurately complete daily request regarding the accounts-Ensured precise application of funds to accounts-Processed refund requests of overpaid accounts-Assisted colleagues with completion of daily work

Carrollton, Tx

-Received award for outstanding work-Identified unapplied funds via internal computer system-Researched and corrected application of misappropriated funds

Business Management/Child Development

Diploma