Christopher Harris Email & Phone Number

Manchester Area, United Kingdom

Amsterdam Area, Netherlands

• Managing two Outbound Hubs teams located in Amsterdam and Moscow (including 7 People Managers and over 100 Outbound Executives)• Driving growth in New Partnerships by providing seamless on-boarding experience for all new supply• Supporting our partners and unlocking new business potential• Maximising efficiency and productivity through asking for feedback and removing obstacles• Working closely with other departments to implement new products to support in gainingnew business. Using data and reports to execute B2B & B2C transactions.• Making decisions with advice from my HR team, from local labour laws, communicationupdates and probation periods around fix term contracts within the team

Saint Petersburg, Russian Federation

- Team Management: Leading a team of five People Managers overseeing five offices in four countries.. - Area Coverage (offices): Russia; Saint Petersburg and Sochi Baltics: Riga, Tallinn and Vilnius- Development: Manage and motivate my team, via coaching sessions, setting specific and clear goals, creating a positive environment. Identifying top talent and working on succession planning.- Objectives: Forecasting quarterly targets based on trends and market conditions. - Strategic: Supporting the company’s strategy and mission. Articulating and communicating this to the team ensuring they understand their contribution to the company.- PR: Participate and attend in country and regional events to promote our industry and company initiatives. Including, 6th European congress Rural Tourism in Lithuania and many conference’s leading up to the 2018 World Cup in Russia. - Performance Management: Analyzing team contributions and review teams work objectives.

Bristol, United Kingdom

Team Management: Responsible for opening a new Booking.com office and coordinating a newly formed team of both Account Managers and Operation Coordinators. I play an integral part in establishing a new Booking.com office from birth stage to a fully running successful regional teamArea Coverage; United Kingdom -The South West, Midlands and Wales.Succession Planning: Selecting a team and identifying top talent with the potential to become successful Booking employees. Strategy:Analysing high demand dates for key areas to achieve high availability and market share. In terms of the team, setting and cascading objectives, setting team and department KPIs, and reporting progress.Promote the Booking.com Brand: Working closely with Account Managers to drive forward and promote the Booking brand and supporting on visits. Attending tourist events, Webinars and Award Evenings. Scheduling; Implement Training schedules for new starters and current employees. Set personal development plans and Smart goals for the team and consistently monitoring.Complaints and Escalation Management: Identifying and analysing escalated partner complaints and bringing to satisfactory resolutions. Assisting the team by exploring solutions through looking at alternatives, brainstorming, and problem solving. HR Responsibilities; Holding Recruitment drives and evenings. Performing reviews and appraisal with team. Coaching and Training: Consistently providing coaching for team members. Providing training to help develop skill sets.Office Management – Day to day running of the office inclusive of equipment, stationary, merchandise, Safety, Data protection and staff well - being.

London, United Kingdom

Product Accountability: optimise sales and revenue, monitoring product availability and price comparison implementing new ideas and strategies.Property management: managing key accounts, building supplier relation, negotiating contracts deals and promotions. Analyse data and pre-empt required action at hotel, area and portfolio level. Monitor and report on hotel group’s performance. Arrange regular meetings with properties. Work closely with other departments, customer service credit control and operations to assist with any outstanding debit or escalated complaints.Organise and present breakfast meetings to properties to help improve performance.

London, United Kingdom

Product Accountability: maximise revenue, monitoring product availability and price comparison implementing new ideas and strategies. Property management: managing key accounts building supplier relations negotiating contracts and prices. Dealing with property issues and working closely with customer service team.Contracting: contracting properties in top revenue destinations, building profiles and negotiating prices and ensuring product enhancement and achieving sales targets.Product Placement: distribution of merchandise, appoint properties with awards on monthly basis and enhance the brand within the industry. Trade Events: attending travel markets and exhibitions and ETOA workshops. Identifying new sales opportunities and building brand awareness. Also business trips to visit key accounts in top revenue cities.Events: Senior member of the company events team, organising monthly and yearly events for over 140 people. Campaigns: obtaining properties for certain campaigns throughout the year negotiate discounts and availability.PMS: Extend knowledge of different channels used within the industry. Working closely with IT and different departments to insure prices and availability are correct.

Team management: leading a team of 4 Sales Executives, setting targets, motivating and monitoring team performance and implementing sales incentives.Training: training new staff on reservation systems (Mars, Travelink) and holding regular update sessions on destinations and new products. Sales: maximizing leads, exceeding previous year revenue targets and implementing new sales procedures. Up-selling customers to additional products including seat upgrades, equipment, lift passes and insurance. Customer Service: providing a high level of customer service, dealing with customer queries and offering expert knowledge and advice. Efficient complaint handling and out of hours contact for emergency calls requiring proactive decisions.Communication: managing relationships with external operators including hoteliers, airlines, third party suppliers and Lastminute.com.Product management: monitoring product availability and working closely with the Marketing department to advise on products requiring particular promotions. Trade events: representing the company at travel markets and exhibitions. Tailor-making: packaging holidays based on the customer's individual requirements, including group bookings of up to 50 people for corporate getaways and personal celebrations. Numerical: working closely with the Accounts department to ensure payments are processed correctly, final balances are closed and cancellations are handled efficiently.Managerial duties: developing rotas, maintaining holiday allowances and holding weekly team meetings to ensure maximum performances are maintained.

Sales: efficient lead handling from both telephone enquiries and customer walk-ins. Tailor making holidays from specific customer itineraries or suggesting packages based on a set budget. Reservation system: trained in level 1 Galileo. Tailor-making flight itineraries and up-selling hotel reservations, insurance, car hire and excursions.Presentations: leading group training to ensure in-depth team knowledge of destinations. Customer Service: advising clients on destination and travel details i.e local knowledge, passports, vaccinations and foreign currency.

Resort operations: checking customer manifests, liaising with Head Office, suppliers and outsourced transportation companies, organisation of complex arrival/departure days.Team management: responsible for 3 resort representatives, developing rotas and transfer schedules, motivating and providing advice.Financing: liquidation on a weekly basis, ordering of stock i.e lift passes, responsibility of company credit card, resort accounts. Sales: lift passes, ski equipment and tuition. Liaising with partner companies and suppliers to ensure efficient ordering.Customer service: 24/7 customer contact via telephone and regular face to face hotel visits.Airport transfers: checking flight manifests, dealing with flight delays, meeting passengers and transporting them to relevant hotels.Unforeseen circumstances: dealing with flight cancellations - constant communication with passengers to ensure they have most up-to-date information. Coach delays/cancellations.

including Pamporovo, Sunny Beach, Costa Del SolResort management: setup and implementation of resort operations. Managing a team of 3 resort representatives to ensure high standards of service were maintained. Customer service: 24 hour point of contact for resort guests. Dealing with customer queries and requirements and efficient management of complaints. Customer presentations: group welcome meetings to inform guests of resort information. Supplier management: maintaining relationships with suppliers, negotiating contracts and prices.Sales: motivating team to exceed sales targets for holiday extras. Budgets and financial management: weekly cash management, banking, monthly Accounts management (Excel).Presentations: visiting company travel agents to deliver presentations on resort information and customer feedback.HR Training: assisting with recruitment and training of new staff.

Resort operations: managing departures and arrivals, organising airport transfers and dealing with delays and unforeseen issues. Delivering welcome meetings for customers including selling excursions. Dealing with any problems or queries and delivering a high standard of customer service.Accounts and administrative tasks - liquidation on a weekly basis and resort compensation.Heath and Safety: audit trained.Guiding duties: entertaining customers, involvement in 6 rep cabarets.