Christopher Harris Email & Phone Number

Manchester Area, United Kingdom

Amsterdam Area, Netherlands

• Managing two Outbound Hubs teams located in Amsterdam and Moscow (including 7 People Managers and over 100 Outbound Executives)
• Driving growth in New Partnerships by providing seamless on-boarding experience for all new supply
• Supporting our partners and unlocking new business potential
• Maximising efficiency and productivity through asking for feedback and removing obstacles
• Working closely with other departments to implement new products to support in gainingnew business. Using data and reports to execute B2B & B2C transactions.
• Making decisions with advice from my HR team, from local labour laws, communicationupdates and probation periods around fix term contracts within the team

Saint Petersburg, Russian Federation

- Team Management: Leading a team of five People Managers overseeing five offices in four countries.. - Area Coverage (offices): Russia; Saint Petersburg and Sochi Baltics: Riga, Tallinn and Vilnius- Development: Manage and motivate my team, via coaching sessions, setting specific and clear goals, creating a positive environment. Identifying top talent and.

Bristol, United Kingdom

Team Management: Responsible for opening a new Booking.com office and coordinating a newly formed team of both Account Managers and Operation Coordinators. I play an integral part in establishing a new Booking.com office from birth stage to a fully running successful regional teamArea Coverage; United Kingdom -The South West, Midlands and Wales.Succession.

London, United Kingdom

Product Accountability: optimise sales and revenue, monitoring product availability and price comparison implementing new ideas and strategies.Property management: managing key accounts, building supplier relation, negotiating contracts deals and promotions. Analyse data and pre-empt required action at hotel, area and portfolio level. Monitor and report on.

London, United Kingdom

Product Accountability: maximise revenue, monitoring product availability and price comparison implementing new ideas and strategies. Property management: managing key accounts building supplier relations negotiating contracts and prices. Dealing with property issues and working closely with customer service team.Contracting: contracting properties in top.

Team management: leading a team of 4 Sales Executives, setting targets, motivating and monitoring team performance and implementing sales incentives.Training: training new staff on reservation systems (Mars, Travelink) and holding regular update sessions on destinations and new products. Sales: maximizing leads, exceeding previous year revenue targets and.

Sales: efficient lead handling from both telephone enquiries and customer walk-ins. Tailor making holidays from specific customer itineraries or suggesting packages based on a set budget. Reservation system: trained in level 1 Galileo. Tailor-making flight itineraries and up-selling hotel reservations, insurance, car hire and excursions.Presentations.

Resort operations: checking customer manifests, liaising with Head Office, suppliers and outsourced transportation companies, organisation of complex arrival/departure days.Team management: responsible for 3 resort representatives, developing rotas and transfer schedules, motivating and providing advice.Financing: liquidation on a weekly basis, ordering of.

including Pamporovo, Sunny Beach, Costa Del SolResort management: setup and implementation of resort operations. Managing a team of 3 resort representatives to ensure high standards of service were maintained. Customer service: 24 hour point of contact for resort guests. Dealing with customer queries and requirements and efficient management of complaints..

Resort operations: managing departures and arrivals, organising airport transfers and dealing with delays and unforeseen issues. Delivering welcome meetings for customers including selling excursions. Dealing with any problems or queries and delivering a high standard of customer service.Accounts and administrative tasks - liquidation on a weekly basis and.