I am Self-motivated with integrity and tenacity in delivering my time and knowledge in Real Estate. I feel very passionate about my career and I have a true understanding of the sensitivity and urgency in providing the best level of service needed. Listening is crucial in understanding my client’s needs in order to be effective. I read somewhere that “luck is where preparation and opportunity meet.” I can definitely agree when it comes to the art of buying and selling homes. The opportunity is through meeting people and having them trust in my abilities in giving them the knowledge behind what to expect in buying or selling a home. The preparation comes from my real life experiences, constant trainings, networking with partners within the Real Estate Sphere that gives my clients the knowledge to make informed decisions. I also pull the 30+ plus years of experience from Austin Summit Group/New Home Solution to give the right kind of exposure and edge needed to negotiate a home sale or effective marketing programs to promote my client’s listing for the highest value. I want to THANK YOU in advance for reaching out to me and just know that I will always listen to you and put your needs first and foremost. I truly value you and your time.http://www.austinsummitgroup.com/agent/charlettee-washington/

-Customer Quarterly Business Reviews - manage and oversee 4 key stages - SFDC reporting and tracking, Top 20 QBR calendar tracking & forecasts, partner communications-coordination, & 100 sim per quarter lift. -Product Campaigns - Manage BYOD, Manage Non Traditional Wireless Solution Campaign, Consolidate and create a National B2B Resource Guide and maintain updates, and Track & Align Business Partner Sales for Top 4 accounts within the South Region. -SalesForce.Com reporting - weekly and quarterly reports for South Region. Train new hires on reporting process.-Support bill meetings and reports for several accounts and develop strategies in plan optimization and solve for anomalies within customer's accounts.

Proactively penetrate existing assigned accounts and was assigned the Dell implementation and management. Increase corporate liable business by mak-ing recommendations for new lines, new products, and solve for customer so-lutions. Develop positive business relationships with assigned accounts and serve as a point of contact for questions or problems.Provide ongoing training for customers, handle equipment issues, perform rate plan analysis, and explain billing. Coordinate with Care to solve general customer service needs. Stay abreast of ongoing market trends and general developments with each customer's industry. Prioritize activities to maximize sales productivity and identify new areas for account growth. Work with the Premier Discount representatives to drive Indi-vidual Liable business within the targeted accounts. Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings.Fully utilize all sales force automation to identify new business opportunities within accounts in assigned geographic territory. Generate reporting on sales activities, customized billing reports and rate plan analysis.

Managed a $1.8 million flagship store, consistently increase MOM revenue and hit YOY numbers five years in a row. Trained and coach employee performance and customer service skills to in-crease customer satisfaction with a consecutive 85 percent or higher in Voice of the Customer. Conducted company-sponsored training workshops for employees market-wide, leading to improved selling behaviors; Cares, On-boarding with New Employee Orientation, T-Mobile Commitment, First Connect and Delivering Customer Delight.Trained and mentor retail sales managers within region on store operations and guidelines. Audit readiness resulting in improved corporate audit results. Passed and exceeded all audits consecutively for seven years.Selected two times to be the career development program trainer for Austin North and promoted candidate to store manager.Recruited for new locations within the Austin North market. Hired over 45 candidates that were trained and then placed in his/her location.Coordinated the opening of five new stores from construction to completion, including staffing, training and merchandising while maintaining YOY growth.