Charlie Yung Email & Phone Number

London, England, United Kingdom

Hong Kong Sar

• Customer Service: Make quotations as per client’s requested who mainly from Japan, handling enquiries and complaints from key accounts, organise and communicate with internal stakeholders including staffs and technicians from different laboratories and colleagues in Japan;• Administrative tasks: Data entry, create and manage spreadsheets for other departments, • Translating documents, emails and reports among Japanese, English and Chinese; miscellaneous tasks assigned from team manager and vice president;• Planned to be worked in Japan under same team while postponed due to Covid-19

Hong Kong Sar

• Customer Service: Handling complaints and cases from Consumer Council, hotlines, booking of pick-up service and making quotations of alterations service;• Shops management: Visiting shops, assisting shop ladies, verifying data of stock-taking and sales data analysis;• POS System: Maintenance of POS system, updating prices, troubleshooting and layout design;• Translating documents, counting working hours for calculation of salary, design-related tasks, etc.

Hong Kong Sar

• Customer Service: Building trust and credibility with customers, providing professional advice and delivering a satisfying shopping experience to customers, gifts wrapping service, responding to customer inquiries;• Sales data analysis, cooperating with suppliers, stock management, holding shop events, colleagues training, shop display and POPs design, etc

Higher Diploma, Advertising

Jplt-N1, Japanese Language And Literature, N1