Patrick M. Email & Phone Number

Boston, Massachusetts, United States

Providence, Rhode Island, United States

- Represent the Red House brand by acting as gatekeeper for all sales inquiries, qualifying best-fit leads, setting up initial consultations, and following up with potential clients.- Responsible for all scheduling, phone calls, database management, and client satisfaction surveys, as well as completing additional small projects for the leadership team.- Act as the purchasing lead for the company, communicating with Design and Production to coordinate client selections through the design, pricing, ordering, and receiving processes.

Providence, Rhode Island, United States

Team Member at Whole Foods Market

Pawtucket, Rhode Island, United States

- Managed the retail store and website operations for a wholesale paper distributor, including the customer service, order fulfillment, and customizations departments. - Collaborated with website developers and the company owners to reengineer and streamline the retail website, including troubleshooting urgent technical issues, creation and maintenance of product pages, and coordinating user experience.- Took charge of revamping the retail environment, including light construction and remerchandising, resulting in progressive sales recovery from the COVID-19 shutdown. - Was recruited from the MA store and relocated to RI to manage the main retail location and website-fulfillment center, and to provide vital experience supporting company expansion efforts into wide-format technologies and media.

Somerville, Massachusetts

- Routinely exceeded individual stretch sales goals, specifically the $125 ADT and 3.0 UPT benchmarks.- Built a ‘Preferred Customer Registry’ to outreach and track clientele, which drove business back into the store.- Was recognized by management as the store’s preeminent merchandiser, creating engaging displays on all touch points.

Boston, Massachusetts

Worked part-time in all three retail stores inside the museum, including the special exhibitions gallery store during the ‘William Merritt Chase’ exhibition and the acclaimed ‘Matisse in the Studio’ exhibition.

Greater Boston Area

- Managed a staff of approximately 15 to 20 employees across four locations, representing one-third of the total stores in the state, including hiring, scheduling, training, and certifying that payroll control goals were met.- Ensured that brand standards, merchandising planograms, and policies were understood and implemented in all locations, resulting in consistent achievement of store goals for sales, custom printing, and shrinkage results.- Hired as an Assistant Manager, promoted to Custom Printing Manager, then Store Manager, and finally Flagship Manager.

Boston, Massachusetts

- Specialized in guiding clients through the selection and design of custom stationery and invitations, including using Crane’s proprietary design software to create live proofs.- Was the coordinator and primary driver in an urgent store relocation from the Prudential Center to Newbury Street, resulting in a more stable and profitable business.- Promoted from Sales Associate to Assistant Manager within a year of moving up to full-time.

Interior Design

Education record