Established a strategy execution and continuous improvement program office for a portfolio of insurance claims management companies held by private equity. Supported the development and execution of long term strategic plans for each operating company. Conducted end-to-end business process assessments across major functions including Finance, HR, Sales & Marketing, and Operations. Launched programs to build organizational capabilities across project execution, continuous improvement, and robotics process automation.

Led critical initiatives in response to the 2017 data breach including global crisis management response and security contracting. Supported the transformation strategy to improve the B2B and B2C customer experience.

Led consulting engagements for Equifax’s key financial services clients to identify and recommend ways to address people, process, and technology challenges with auto and mortgage lending operations. Led the growth and development of these services across new industry verticals and international markets. Partnered with sales executives to discover opportunities to reduce clients' operational expenses through products and services.

Provided strategic and operational improvement consulting services to address key business issues for clients in the auto, consumer, and mortgage lending industries.

Executed improvement projects across Legal, Finance, HR, Risk, and Marketing functions.