Chase Codreanu Email & Phone Number

Cape Canaveral, Fl, Us

Cape Canaveral, Florida, United States

• Responsibility for monitoring the Service Desk system via Jira ticketing system.• Promptly resolve tickets remotely via SCCM and on-site diagnostics.• Responsible for running and maintaining mission critical system applications.• Troubleshoot and resolve incidents relation to hardware, software and printers. • Provide technical and troubleshooting assistance to users.• Create processes/procedures for end user engagement.• Image, configure, deploy, and troubleshoot computer systems.• Maximize performance of equipment and perform routine and preventative maintenance to keep equipment running at peak performance. • SCCM Cloud imaging of servers and PC.• Establish and maintaining vendor relationships. • Configure and provide routine maintenance for conference room technology including audio and visual equipment• Managing Active directory/applying licenses to user accounts.

• Responsibility for monitoring the Service Desk system via Service Now.• Promptly resolve tickets remotely and on-site.• Provide technical and troubleshooting assistance to users.• Maximize performance of equipment and perform routine and preventative maintenance to keep equipment running at peak performance. • Software Package verification/ Troubleshooting. • SCCM Cloud imaging of servers and PC.• Responsible for user training events for new hires/Interns.• Software Package verification/ Troubleshooting.• Managing Active directory/applying licenses to user accounts.• HPAC Cloud managed printer MPS implementation.

Tampa/St. Petersburg, Florida Area

• Technical support to end-users for PC, server, hardware, or software applications.• Physically Supports 500+ Users in Multiple sites. • SCCM Cloud imaging of servers and PC.• Managing and configuration of IP phone system via Cisco cloud.

Clearwater

• Configure and maintain 250+ Internal and external users.• Implemented and stood up new instance of service desk software (zen desk)• Internal Related PC via ticking help desk software.• IDatix troubleshooting.• Implemented company wifi network consisting of 250 AP Unifi Management • Inventory and equipment purchasing.• Installation and configuration of servers and network security • Asset control and management

Palm Harbor

• Troubleshooting, diagnosing, and repairing Android and Apple products.• Internal Related Pc and Pos Systems via ticking helpdesk software.• Processing transactions for customers.• Meet service/ repair SLA via ticketing system.• Efficient in diagnosing and repairing phones/server equipment• Performing inventory counts as needed/asset control of hardware/software• Collaborating and working with the sales team to ensure cooperation within the store to provide the complete experience for the customer.• Configure and upgrade network with back end team and ISP contact for outages

Palm Harbor

• Providing onsite technical support for windows and Mac based products.• Repairing hardware issues and troubleshooting software issues.• Perform anti-virus scans on machines.• On-Site Product configuration • Custom PC Configuration and assembly

Clearwater

• Installing, assembling and configuring computers, monitors, and peripherals.• Building computers to desired specification by request of external companies/ businesses.• Assisting end users to resolve issues with equipment/ Repairing or RMA • Custom PC Configuration and assembly

Clearwater

• Greeting and assisting customers with questions about products.• Customer service desk management • Handling cash and operating register• Maintaining quotas and deadlines as directed by metrics