Technical Support Analyst
Current• Provides technical support for local city government offices, ensuring that staff could perform their duties efficiently and without technical interruptions.• Maintained detailed documentation of support cases and resolutions, contributing to knowledge base development and process improvement.• Provides technical support for Office 365, including troubleshooting email, collaboration, and cloud services.• Administered Active Directory, including user account management, password resets, and group policy updates.• Assisted users with Remote Desktop setup and troubleshooting, facilitating remote work and access to enterprise applications.