In my role at DogWatch Doggie Daycare & Boarding, I lead key operational and customer-facing initiatives to drive growth, streamline processes, and deliver exceptional client and pet care. Key contributions and responsibilities include: • Training, coaching, and mentoring staff to build strong time management skills and improve team efficiency. • Spearheading the implementation of web-based client forms and reservation systems, significantly enhancing client convenience and operational efficiency. • Achieving a 30% profit increase within one year by restructuring business lines and strategically adjusting offerings. • Consistently leading in-store performance with an average 20% higher monthly gross profit compared to other locations. • Managing vendor communications regarding inventory, backorders, and special orders to ensure consistent product availability and meet client demand. • Developing and implementing marketing strategies that grew the customer base by 10%, fostering strong customer loyalty through an elevated client experience. • Overseeing inventory management to maintain optimal stock levels that support sales growth without overstocking, balancing cost and product availability. • Designing personalized dietary and nutritional plans to promote pets’ optimal weight, recovery, and overall well-being. • Providing hands-on animal care, including puppy training, housetraining, administering medications, immunizations, microchips, and emergency first aid. • Conducting thorough health assessments to detect and address animal illnesses or injuries promptly.

In my role as Executive Director of the Humane Society of the Ozarks, I oversee and drive the organization’s operations, growth, and impact in the community. Key contributions and responsibilities include: • Managing animal adoptions and coordinating volunteer teams to support the organization’s mission effectively. • Planning and executing fundraising events to increase visibility and secure vital financial support. • Successfully growing the organization’s financial assets from a small, underfunded nonprofit to over $600,000, enabling expanded services and outreach. • Overseeing all financial operations, including accounting and payroll, to ensure transparency and financial health. • Leading the implementation of digital processes, such as web-based client forms, to streamline operations and improve accessibility for clients. • Enhancing community relationships through volunteer engagement, fostering a supportive network for animal welfare. • Working closely with the board and community partners to align strategies and resources for maximum organizational impact.