Chase Mitchell Email & Phone Number

Miami Beach, FL, US

Miami Beach, Florida, United States

• Certified account management specialist for Delphi.fdc, Salesforce, WEB, Standard & Essentials, Amadeus Hospitality Diagraming (AHD), HotSOS, Opera Oracle, and Meeting Broker.
• Experienced with both Salesforce Classic interface, Salesforce Lightening interface, & Salesforce Mobile App.
• Responsible for following through with time sensitive deliverables and internal/external department reports.
• Maintaining and organizing weekly scheduled assignments from different accounts.
• Proficient in customer guidance during quarterly data analysis meetings.
• Competent with quick decision making and troubleshooting situations.

Miami, Florida

• Focused on Project management within multiple Ernst & Young organizational committees to plan scope and format all events,
• Entrusted with establishing and analyzing budgets, as well as reviewing administrative procedures and facility renovation progress.
• Responsible for training partners/clients on all company software and IT equipment.
• Reserved permits from building management to ensure compliance with all building project requirements.
• Proficient with meeting detailed requests when coordinating conferences and events.
• Assisted offsite EY event managers by creating and delivering dynamic presentations for potential clients.

Miami Beach, Florida

• Consulted with customers to determine objectives and requirements for events, such as meetings, conferences, and conventions
• Following through with client requests and ensuring purchases/reservations are accurate.
• Detailing itineraries for groups, bachelor, and bachelorette parties.
• Up-Selling resort amenities to increase revenue and higher demand.
• Coordinating with sales department on special requests, group amenities, and group reservations.
• Entrusted with managing customer satisfaction and service recovery situations.

Washington D.C. Metro Area

• Registering guests and VIP groups.
• Responding to all in-house guest issues and complaints.
• Executing large group registrations and check-in.
• Arranged all reservation and rooming information, arrival and departure operations, meeting and event details for all groups.

Columbia, South Carolina Area

• Managed all groups and events including rooms only, city-wide, and social blocks
• Oversaw and managed banquet team during events and setups to ensure client’s needs were met.
• Customized menus and experiences in order to ensure client satisfaction, maintained client relationships and drove catering sales for property.

Myrtle Beach, South Carolina Area

• Responsible for improving every guest experience and ensuring that every guest left satisfied with their stay.
• Managing all front office hiring, staffing, and scheduling
• Ensuring that all front office policies, SOPs, and programs work efficiently and effectively

Dublin, Ireland

• Prepared ballrooms and conference rooms for conventions and events.
• Responsible for distributing the weekly groups and events forecast to all hotel departments.
• Coordinate itineraries for tour group and welcoming the American tour groups.

Bachelor'S Of Science Degree, Hotel, Restaurant, Tourism Management

High School Diploma