Chase Mitchell Email & Phone Number

Miami Beach, Fl, Us

Miami Beach, Florida, United States

• Certified account management specialist for Delphi.fdc, Salesforce, WEB, Standard & Essentials, Amadeus Hospitality Diagraming (AHD), HotSOS, Opera Oracle, and Meeting Broker. • Experienced with both Salesforce Classic interface, Salesforce Lightening interface, & Salesforce Mobile App. • Responsible for following through with time sensitive deliverables and internal/external department reports. • Maintaining and organizing weekly scheduled assignments from different accounts. • Proficient in customer guidance during quarterly data analysis meetings. • Competent with quick decision making and troubleshooting situations. • Capable of implementing new selling/training techniques, processes, and product content. • Excelled with providing strategic recommendations and alternatives for system product solutions. • During 2021, I was involved as the pilot trainer for all new training concepts and packages. • Well versed in paying attention to details and meticulous organizational skills. • Participated with other departments when needed, including Amadeus support departments in the fall of 2021. • In the process of completing Salesforce Trailhead to retake Salesforce Certification exam then admin certification. • Trailhead Badges; Company-Wide Org Settings, User Management, Data Quality, Sales Productivity, Beginner’s Quest, CRM for Salesforce Classic, Salesforce, User Basics, Salesforce Platform Basics and Trailhead & Trailblazer Community.

Miami, Florida

• Focused on Project management within multiple Ernst & Young organizational committees to plan scope and format all events, • Entrusted with establishing and analyzing budgets, as well as reviewing administrative procedures and facility renovation progress. • Responsible for training partners/clients on all company software and IT equipment. • Reserved permits from building management to ensure compliance with all building project requirements. • Proficient with meeting detailed requests when coordinating conferences and events. • Assisted offsite EY event managers by creating and delivering dynamic presentations for potential clients. • Managed communication with multiple departments to coordinate and plan monthly meetings for in-house conferences and events. • Updated client, meeting profiles, and accounts within EMS Workplace System, for enhanced reporting accuracy. • Scheduled in-house appointments and demos, updating office calendars to reduce overbooking situations.

Miami Beach, Florida

•Consulted with customers to determine objectives and requirements for events, such as meetings, conferences, and conventions •Following through with client requests and ensuring purchases/reservations are accurate. •Detailing itineraries for groups, bachelor, and bachelorette parties.•Up-Selling resort amenities to increase revenue and higher demand. •Coordinating with sales department on special requests, group amenities, and group reservations.•Entrusted with managing customer satisfaction and service recovery situations.•Responding to all incoming inquiries from current and future clients.

Washington D.C. Metro Area

•Registering guests and VIP groups.•Responding to all in-house guest issues and complaints.•Executing large group registrations and check-in.•Arranged all reservation and rooming information, arrival and departure operations, meeting and event details for all groups.

Columbia, South Carolina Area

•Managed all groups and events including rooms only, city-wide, and social blocks•Oversaw and managed banquet team during events and setups to ensure client’s needs were met.•Customized menus and experiences in order to ensure client satisfaction, maintained client relationships and drove catering sales for property.

Myrtle Beach, South Carolina Area

•Responsible for improving every guest experience and ensuring that every guest left satisfied with their stay.•Managing all front office hiring, staffing, and scheduling•Ensuring that all front office policies, SOPs, and programs work efficiently and effectively

Dublin, Ireland

•Prepared ballrooms and conference rooms for conventions and events. •Responsible for distributing the weekly groups and events forecast to all hotel departments.•Coordinate itineraries for tour group and welcoming the American tour groups.

Bachelor'S Of Science Degree, Hotel, Restaurant, Tourism Management

High School Diploma