Chase Rice, Mba Email & Phone Number

Dallas/Fort Worth Area

North America Managed Services• Management of M-Files Managed Service delivery portfolio in North America -Planning, resourcing, forecasting, budgets, contracts, customer satisfaction• Management of Managed Service Delivery Oversight for key global enterprise accounts in APAC• Drive and support Managed Services revenue growth in North America - Lead Sales Support for Managed Services Opportunities - Staffing to support growth - Training of key… Show more North America Managed Services• Management of M-Files Managed Service delivery portfolio in North America -Planning, resourcing, forecasting, budgets, contracts, customer satisfaction• Management of Managed Service Delivery Oversight for key global enterprise accounts in APAC• Drive and support Managed Services revenue growth in North America - Lead Sales Support for Managed Services Opportunities - Staffing to support growth - Training of key delivery partners on Managed Services offerings - Governance (contract language, profitability)North America Delivery Partners and Subcontractors• Implementation of standardized onboarding process for North America Delivery Partners• Implementation of Delivery Partner Certification Program in North America• Implementation of scalable Partner Technical Support Model using tickets in Salesforce• Implementation of Deliver Partner Workshops in North America• Management of project portfolio involving delivery subcontractors in North America -Planning, resourcing, forecasting, budgets, contracts, customer satisfactionSolution Management and Sales Support• Providing Service Offerings to Customers that deliver value and solve business problems• Perform strategic planning for Solution Delivery according to the company strategy• Works closely with Sales Team to ensure sound solutions are provided and delivered to customers• Ensures pre-planning occurs between Sales, Subcontractors, and Services Teams to provide a unified customer experience• Oversees customer solutions, project, and managed services pricing models in North America• Responsible for Professional Services Contracts and SOW's• Working with all areas of the business that impact the sales and services processes including Sales Leadership, Sales Operations, Finance, Legal and other departments• Oversees the efficiency, timeliness, accuracy and the provision of solution support to the sales team Show less

Dallas/Fort Worth Area

Responsible for designing, implementing, and deploying M-Files solutions for customers.

Tyler, Texas Area

As a Business Systems Analyst for Brookshire Grocery Company, I led the facilitation and delivery of project tasks between technical development and business teams from inception to completion. I also served in a technical support capacity for these projects after they were live in production. I wrote functional specifications and performed QA testing on new software solutions and enhancements. The information systems in which I supported included: NCR Point of sale, Fuel, Pharmacy, SAP… Show more As a Business Systems Analyst for Brookshire Grocery Company, I led the facilitation and delivery of project tasks between technical development and business teams from inception to completion. I also served in a technical support capacity for these projects after they were live in production. I wrote functional specifications and performed QA testing on new software solutions and enhancements. The information systems in which I supported included: NCR Point of sale, Fuel, Pharmacy, SAP CRM, SAP ADT, WorkForce Management, and SQL Management Studio among others. I provided technical support for Brookshire Grocery Company’s Retail Grocery locations and partners within these locations, as well as corporate office partners using business information systems. I handled high priority support issues as well as part of an after-hours on-call rotation schedule. Show less

Tyler, Texas Area

While an IT intern at Brookshire Grocery Company I performed most of the tasks of a Business Systems Analyst. I developed documentation for regression testing of Brookshire’s Point-Of-Sale systems and Fresh Item Management.

Terrell, Tx ; Tyler, Tx

As a retail partner I performed many tasks throughout Brookshire’s Grocery Stores such as: Certified Cashier, Produce Clerk, Grocery Stocker, and Perishable Stocker.

Tyler, Texas Area

As an Undergraduate Teaching Assistant I performed many tasks supporting the Instructor of the course. I was in charge of developing coursework and assignments that related to the Brookshire’s Retail lab on Campus at The University of Texas at Tyler. Assignments I created and graded included teaching students basic SAP Functionality, how to perform price changes on the Point-Of-Sale System/Handheld and how to construct visual End-Of-Aisle displays that would appeal to a customer and drive sales. Show more As an Undergraduate Teaching Assistant I performed many tasks supporting the Instructor of the course. I was in charge of developing coursework and assignments that related to the Brookshire’s Retail lab on Campus at The University of Texas at Tyler. Assignments I created and graded included teaching students basic SAP Functionality, how to perform price changes on the Point-Of-Sale System/Handheld and how to construct visual End-Of-Aisle displays that would appeal to a customer and drive sales. Show less

Master Of Business Administration (M.B.A.) With Specialization In Organizational Development, Business Administration And Management, General

Bachelor Of Science (B.S.), Computer Information Systems With Business Administration Minor