Chase Elliott Clark Email & Phone Number

San Francisco, California, US

- Established the user research function at Calm, crafting and executing streamlined processes; led a team of 3 researchers in conducting 1000+ user interviews, resulting in increased app engagement and retention- Championed a deep understanding of Calm’s customers using qualitative and quantitative research, integrating these insights into the company.

Austin, Texas, US

- Led teams to innovative solutions, fostering collaboration - Mentored, coached, and managed designers, providing guidance on research methods, facilitation techniques, and design direction to elevate team performance- Conducted generative, evaluative, and experimental research to inform product development decisions and validate user personas.

Boston, MA, US

- Built the design function for Runkeeper, defining workflows and processes leading to customer-craved solutions - Managed team of four and design strategy for Runkeeper and ASICS Studio apps - Ideated, designed and executed popular “First 5K” onboarding plan, increasing new runner activation by 55% (a 3x conversion rate improvement) - Facilitated design.

- Built the design function for Runkeeper, defining workflows and processes- Managed the fitness apps design team (Runkeeper, ASICS Studio)- Worked with the Director of Product and General Manager to set strategy- Organized and conducted qualitative and quantitative research- Delivered actionable insights to the team and stakeholders- Collaboratively.

Boston, Massachusetts, US

- Guided key design initiatives from concept to implementation- Developed and executed research plans to support product objectives- Planned and moderated usability studies and field research - Communicated clear findings and actionable recommendations- Managed General Assembly’s UX Design Immersive student project

Boston, MA, US

- Owned and executed projects from concept to implementation- Utilized user research, IA, and interaction design to deliver quality experiences- Established level-of-effort estimates for projects- Built and configured CMS sites (Drupal, WordPress)

Boston, MA, US

- Redesigned, rebuilt, and migrated the school’s website to new CMS platform - Digitized staff processes, increasing proficiency- Designed and developed several internal web systems- Combined data with survey results and user interviews to understand site effectiveness

Chapel Hill, NC, US

WEB DEVELOPMENT & INFORMATION ARCHITECTURE- Contributed to project proposal and requirement documents- Gathered business requirements for discovery and research project phase- Identified project technical needs by performing content analysis- Performed technical solution design, contributed to design documentation- Designed information architectures.

Raleigh, North Carolina, US

- Rebuilt and maintained three web sites for Biomanufacturing Training and Education Center and Kenan Institute- Designed and developed open-source CMS backend for web sites (Drupal)- Designed front-end templated themes for web site interfaces- Trained staff on CMS

US

Web Development - Built and maintained CMS and design for wwaytv3.com, wdef.com and wmgt.com- Consulted Morris Multimedia sister stations (WDEF, WMGT) on Internet activities- Identified resources required to execute new web site (including many open-source alternatives to proprietary software)- Coordinated projects with news and production departments.

– Client/agency communications and project management- Creative design- Programming and implementation- User training for web Content Management System- Co-founded company and oversaw daily operations- Responsible for client relations and securing new business

Wilmington, NC, US

- Web design (CSS, HTML, JavaScript, Flash, Dreamweaver templates)- Lead focus groups in small usability studies to determine what site users were trying to accomplish and problems they encounter in navigation- Wrote technical writing for Web pages- Redesigned departmental Web pages for UNCW departments, implementing consistent departmental "look and feel".