Concierge
CurrentServes as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Professionally network through self-directed progression through spectacular hospitality. Operates as first point of contact for members and guests entering resortExemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.Receives and facilitates incoming phone calls from members and guestsMaintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments. Serves as point of contact for new member acquisition and member retention interactions. Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources