Provided customers with a positive and streamlined service experience:• Booked appointments both over the phone, via text, and online.• Coordinated concierge pick-up and drop-off options for both clients and their vehicle(s).• Provided customers with status updates on their vehicle(s), recommended maintenance/repairs as needed, and followed up with customers after their service to ensure they had a positive experience.• Managed insurance and warranty claims while their vehicle is in for repair.Shop Management:• Developed and implemented SOP for parts ordering, receiving, & returns.• Managed the inventory of shop supplies.• Coordinated workflow between service technicians.• Tracked business revenue, profit, & customer retention.• Performed QC of outgoing vehicles to ensure customer's vehicle(s) were cleaned & sanitized per our COVID sanitizing procedures.

Helped customers gain insight into automated food portion control equipment to increase their overall efficiency through higher production volume, lower product rejection rate, and improved workplace safety. • Built and maintained relationships with clients across the Western half of the US and Canada.• Implemented Kanban-style systems to ensure deliverables were met for all equipment.• Oversaw the design and production of bespoke equipment built to suit customers' needs ranging from mom-and-pop shops implementing standalone equipment to high-volume fully automated equipment capable of integrating with upstream and downstream conveyors to maximize throughput and efficiency.• Delivered, installed, & verified the performance of our equipment in the field.• Provided on-site diagnostics and repair of customer equipment so that even equipment delivered to them in the mid-80s could still run smoothly.

Manufactured industrial food portion control equipment.Started with an entry-level position but quickly progressed to:• Designed bespoke tooling to enable more efficient workflow.• Led teams & delegated tasks to ensure production deadlines were met.• Created SOP documentation for equipment building including assembly manuals, CAD files, as well as diagnostic procedures for electrical and pneumatic systems.• Trained team members• Performed final testing and QC for outgoing equipment

Performed maintenance, upgrades, and repairs to classic and late-model vehicles including repair and replacement of components such as:• Engine/Transmission upgrade & replacement• Differential rebuilds (adjusting backlash, pinion bearing preload, etc.)• Brakes and suspension upgrades• Carburetor Tuning• Wiring Harness RepairPerformed diagnostic testing of vehicle components and systems both on the bench and in the vehicle to diagnose components and recommend repairs.Frequent Diagnostic tools included:• OBD I scanners and data retrieval techniques• OBD II scanners and tools (VAG-COM, Tech-2, etc.)• Digital Multimeter testing• Oscilloscope Waveform testing• Vacuum gauge testing• Online databases (AllData, Mitchell, etc.)