Creative agency professional with more than 23 years of experience developing and improving successful business processes for both web development and traditional advertising agencies, while also immersing myself in a "hands-on" capacity to support both sales and production staff. Critical thinker with the proven ability to increase profit through the analysis of historical data and effective application of those findings to current processes. Team player with a “can-do” attitude and diverse background allowing me to effectively coordinate efforts with a variety of individuals across multiple departments and share new ideas. Interested in applying my experience, organizational skills and attention to detail to new opportunities in my current field or into other related areas such as project management, business analysis, PR/promotions, content development or quality assurance.Specialties: Profitability auditing and analysis, cost estimation, proposal writing, production and billing coordination, sales forecasting, business analysis, requirements documentation, customer service and issue resolution, proofreading, quality assurance testing, web content management, social media promotion, creative writing