Chas Hartman Email & Phone Number

Facilitate prospecting processes to support account managers in the acquisition of new business and projects, through coordination with production staff to develop cost estimates, thoughtful and engaging proposal writing, and regular meetings with management team to review and evalutate prospects.Manage web site enhancement projects for existing clients from development of initial requirements through launch, coordinating both with the client and with internal staff at every stage to ensure customer satisfaction with finished product.Leverage project management software (Workamajig) to build cost estimates and project schedules, and utilize the data reporting from those tools to monitor budgets, perform post-project audits, develop billing projections, manage overall web department traffic and predict capacity issues.Conduct quality assurance reviews of websites and coordinate with production staff on efficient troubleshooting of discovered errors.Manage freelance graphic design professionals for various projects.Leverage open-source content management systems to administer updates to existing client websites.Interact with existing customers to address new content needs, resolve discovered issues with web products, finalize contracting, reconcile budgets, or address other needs.Research existing and competitive websites, conduct stakeholder phone interviews, and analyze communications objectives to develop and compose recommendations reports for web development for various clients.Implement and monitor promotional campaigns, utilizing social media platforms, outbound emails, online advertising and other forms of community engagement to drive traffic to client websites.Assist project managers and human dimensions specialists on staff in producing high-quality analytical reports through copy proofing and editing and data organization.

Retained prior responsibilities and title with additional focus on auditing at the project and client level.Provided management of a multi-million dollar revenue software business with valuable data regarding project profitability and efficiency by auditing all in-progress and completed projects (approximately 25 audits conducted per month) and compiling and analyzing overall client profitability and sales reports on a scheduled basis.Facilitated cross-company implementation of new Advantage process management software to vastly improve efficiency and reduce redundancy.Increased estimation accuracy by more than 30% through multi-dimensional analysis of estimated effort, historical data, and risk factors.

Retained prior responsibilities and title with additional focus on billing coordination and sales forecasting.Maintained up-to-date monthly billing forecasts and improved accuracy of forecasting by 25%.Generated monthly billing reports and reduced time for month-end closing from 15 days to 3 days.Offered input on entire production process during regular department meetings.

Generated project proposals and cost estimates for Web design and application projects, with a volume of approximately 45 estimates generated monthly on average.Collaborated with account services and production/programming departments to define incoming project objectives and requirements, assess estimated effort, and determine pricing strategies. Organized and maintained all project estimate data in database. Processed approved projects into production cycle and billing schedule, composed invoice copy for billing department, and researched and resolved billing issues as reported by clients.

Responsible for overseeing entire customer approval process for Best Book advertisingProofread all ads for accuracy and design. Interacted with customers and solved ad design problems. Processed hundreds of ads for each edition under deadline pressure and with little supervision.Proofread and wrote occasional articles for Michiana Executive Journal.

Transcribed radio station broadcasts via computer data entry system with 98% accuracy. Responsible for balancing workload of transcribing 8 24-hour station broadcasts per day without direct supervision.

Entertained, informed, and enlightened rock radio audience in full-time capacity. Made public appearances, handled off-air production, and acted as public service director.