Chatima P. Email & Phone Number

Bangkok, TH

Hong Kong, Hong Kong SAR

• Address and resolve customer inquiries and requests, ensuring their needs are met with efficiency and professionalism.
• Manage and curate product media for customers, ensuring all information is accurate and comprehensive, while also providing application and website troubleshooting support.
• Coordinate shipping logistics for the import and export of product samples, oversee quality control of product inventory, manage business invoicing processes.
• Identify and pursue new opportunities to increase sales volume within major companies, focusing on five key markets: Hong Kong, Singapore, Malaysia, Philippines, and Indonesia.

Bangkok City, Thailand

• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with standards.
• Ensure booked vehicles are confirmed promptly and accurately by Suppliers.
• Coordinate with the relevant team in overseas organization.
• Collect and summarize data; reservation unit, privilege reservation, no show report, utilization by car and revenue per month to declare to management and relevant team in overseas.
• Manage supplier extranet customer feedback report to ensure all the issue are solve.
• Audit branch's performance from customer email and feedback report to improve the services in term of quality of the car and services required.

Bangkok City, Thailand

• Assist customers with all queries on the Car Subscription product
• Assist customers using the ekar APP and websiteResolve all billing issues and provide information on all product usage
• Identify customer needs, clarify information, research every issue and provide solutions and/oralternatives while following call center "scripts" when handling different topicsMonitor all calls and deal efficiently.
• Administer all issues and recommend efficient resolution within required timeframe.
• Maintain knowledge on ekar fleet and company policy to provide assistance to all customers and maintain confidentiality of all information according to data privacy requirement.
• Provide optimal level of services to all customers through emails and manage all telephonecommunication with staff and customers; Perform all telephone tasks and providing call backs andrespond to all caller queries.

Bangkok City, Thailand

• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with standards.
• Working closely with all departments to ensure the CRM works effectively and offered productive solutions that increased customer satisfaction.
• Preparing daily and monthly sales report. Also Ensure accurate provision of reports and orders.

Bangkok City, Thailand

• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer.
• Providing telephone and/or email answering services for customers and complete with advice on various products/services of the company that is suitable for customers.
• Taking action to solve the problems of customers arising from the use of various services of the company and coordinate with relevant departments.
• Following up and notifying the result of the problem solving and service to the customer.
• Update customer information in the customer service database during and after each call.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Bangkok City, Thailand

Answering inbound call customers inquiries about the company, products, or service and selling products and also taking orders or processing payments via internal systems. Making changes to customers' accounts and keeping records of customer interactions. Addressing billing concernsResolving customer complaints handling wrong orders or returns and making a.

Provide inspired leadership for the organization. Develop, implement and review operational policies and procedures. Asist CEO with recruiting when necessary. Oversee budgeting, reporting and planing. Ensure all legal and regulatory documents are filed. Work with Co-Founder to determine values and mission, and plan for short and long-term goals. Identify.

Bangkok City, Thailand

Responsible for Greeting and welcoming passengers, and assisting with queries. Checking in passenger’s baggage. Processing immigration documents for aircrafts. Make sure everything for the aircraft well prepared after flights.

Bangkok City, Thailand

Bangkok City, Thailand

Responsible for Overseeing direct communications with customers. Actively seeking out new sales opportunities through cold calling and evaluate customer needs. Working closely with all departments to ensure the CRM works effectively for all aspects of the company.