Chatwyn Lloyd Pinzon Email & Phone Number

Metro Manila

Philippines

 Trains newly-hired reservation agents to ensure quality and standard performance Assures that policies and procedures of Cebu Pacific Air are implemented Handles partner company to perform callout to guests affected by flight disruptions Deals quickly and efficiently with customer enquiries or complaints by phone and email Provides customer service, including anticipating customer needs, suggesting alternativesand problem solving and satisfy those needs Coordinates with other departments regarding escalated concerns Ensures all documents are completed and submitted such as Daily Sales Report, TPCs (Ink publishing)

Philippines

 Makes sure that departure times are met by coordinating with different departments in theairport Monitors flight schedules for the day Responds to check-in concerns of passengers and ensuring proper documentation are addressed  Prepares daily reports related to every flight handled Checks in and boards passengers in their respective flights Meets and assists passengers leaving and arriving the country Guides passengers transferring from one flight to another Assists offloaded passengers

Philippines

 Trained at NAIA Terminal 1 for all the skills needed for the future deployment at HAJJ Terminal Assists passengers in checking in before the scheduled counter closure of every flight handled

Bs Air Transportation, College Graduate

Education record