Chavindu Nuwanpriya Email & Phone Number

As a Senior Executive - IT Service Management at LAUGFS Holdings Limited, I oversee all IT service delivery, ensuring efficient and effective operations aligned with organizational goals. My core responsibilities include managing incidents, service requests, and driving continuous improvement in ITSM processes like incident management, problem management, change management, and service level management.With a focus on process optimization, performance monitoring, stakeholder management, and innovation, I strive to enhance customer satisfaction while reducing costs. Additionally, I contribute to employee onboarding, asset management, and training initiatives.Committed to delivering exceptional IT services and fostering a customer-centric culture, I leverage my expertise in ITSM to drive operational excellence within the organization.

Listed skills include Web Development, Computer Hardware Troubleshooting, Wordpress, Web Design, and 10 others.