Chayan Bhattacharjee Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

All the Customer Success Roles along with added responsibilities. Team Handling and Building strategies related to optimising Team performance and maintaining Enterprise accounts.

Bengaluru, Karnataka, India

Typical roles and responsibilities will include :Key Client advocacy role with measuring values and showcasing the benefits of using Leadsquared solution.Understanding the business of customer and then approaching various stake holders to penetrate in the business and expand.Conducting Face to Face meetings with CXOs of the companies and understanding various pain points, providing solution which would serve the cause.Maintaining Key KPIs of NPS,NRR and also Upsell and Cross sell. Leverage Churn mitigation skills to retain customers.Maintaining good relationships with Partners and Sr. Partners and various internal and external stake holders to help them in strategic growth in business. Being an account manager for around 25 enterprise customers and leading the South region customer success.Showcasing strong hold on Sales and Marketing CRM functionalities and helping out with Tech escalations if required by coordinating with required departments. Experienced in Cloud solutions and have majorly worked in SAAS industry.Conducting Business Review meetings (WBR,QBR,MBR) with CXOs of the companies.

Bengaluru, Karnataka

FalconBrick is India's end-to-end mobile based solutions provider for the Real estate, Construction and Infrastructure industry. This is a SAAS which helps customers to accelerate their projects & streamline their entire construction cycle so that they can provide a superior experience to their customers with faster handovers, enhanced quality of projects.Responsibilities : Onboard and train new customers how to use the platform efficientlyMap the customer’s business process to product capability, perform hands on configuration activities and other technical assistance.Capturing development areas for product improvement and drive interlocks with product managers and engineering for necessary enhancementsConducting Effective QBRs with CXOs to communicate the value and forge lasting relationship.Involved in doing account management activities to improve retention, adding value and increasing the net revenue.

Bengaluru, Karnataka, India

Working for the Learning Management System vertical of MetricStream - ComplianceOnline.Managing Accounts and consulting for business growth.Engaging Day To Day with CXO level executives for understanding Business pain points and creatingsolutions for them.Checking on surveys and NPS/CSAT/Detractors regularly.Performing QBR, MBR & WBR with ground to CXO level executives to understand the ROI andexplaining them the growth plan.

Bengaluru, Karnataka, India

Kolkata, West Bengal, India