Chang Z. Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Assist in the execution of the approved roadmapFacilitate regular communication with access approvers regarding their roles and responsibilities and assist in identifying all owners for all in-scope business applicationsRun regular review of access certification process for in-scope business applicationsObtain and maintain access attestation evidence is available to support ISO 27001, SOC 2 and SOX auditsGather and track the remediation of identity and access risks, issues, and exceptionsKeep up to date on emerging technologies and identity access governance models, such as zero trust, Identity and Access Management as a Service (IDaaS), User and Entity Behavior Analytics (UEBA), security industry trends, new threats & attack techniques, and mitigation techniquesWrite new or update existing procedures as requiredCollaborate and gather input from various stakeholders within the organization to ensure comprehensive documentation

New York, Ny, Us

❖Provided white-glove IT support to over 2500 users globally. Identified, diagnosed and resolved issues with builds and their configuration via Microsoft Intune & SCCM. Utilized Bomgar for remote-desktop support, handling an average of 60 tickets weekly and achieved an user satisfaction rating of 4.7/5.❖Revamped and optimized configurations for over 300 monitors, demonstrating exceptional technical proficiency and efficiency in managing large-scale hardware transformations.❖Provided one-on-one end-user problem resolution over the phone or by email. Collaborated with Sr. Help Desk Engineer to provide expert technical assistance for our organization's employees❖Implemented, reviewed and updated conditional access policies via Azure Active Directory, enabling granular control over resource access based on device compliance, organizational unit and user identity.❖Created and enforced security policies, including encryption, Duo 2FA authentication, and firewall settings, to protect devices and corporate data against new and emerging cyber threats.❖Utilized ServiceNow and Active Directory to maintain and ensure accuracy of all asset information for all PC's, printers, mobile phones, monitors, and defined peripherals.Managed Projects: Horizon- Played a pivotal role in the end-to-end implementation of Microsoft Autopilot across the firm. Actively participated in the build and run phase, ensuring the effective execution of Autopilot configurations and deployment profiles. As a result, user configuration time decreased by 50% and significantly improved the onboarding process.

New York, Us

❖ Oversaw daily operations in a technology-focused museum and experience in midtown Manhattan, which consistently receives 4.5+ stars from all major review sites and attracts hundreds of visitors daily.❖ Led a team of highly proficient and skilled personnel. Trained and developed Brand Ambassadors to ensure necessary functions related to operational and inter-departmental needs through in-depth training and in-site observation with constructive feedback.❖ Delivered exceptional end-user support to guests via ticketing platform Zendesk. Addressed a high volume of customer support tickets and prolonged response times by developing macros and training support staff in best practices, including troubleshooting techniques, reducing response times by 50%.❖ Proficient in operating, troubleshooting and configuring audio, video conference equipment, including cameras, microphones, projectors, and sound systems.❖ Maintained comprehensive documentation and facilitated knowledge sharing within the team by creating knowledge bases for operational procedures and conducted internal training sessions. Significantly improved team efficiency and dynamic, reduced onboarding time for new hires, and ensured consistency in operational processes.❖ Managed Projects:WhenIWork- Complete overhaul of the company's timekeeping methods, which resulted in the increase of accuracy, time savings, compliance and productivity in employees and the firm.NeonCoats: Successfully initiated and developed a strategic partnership with NeonCoats; an marketing tool which uses verified models to increase brand visibility and increase exposure, reaching a diverse network of 6,800+ models and reaching a collective audience of 215,000,000+ followers, increasing attendance by 35% bi-annually and resulting in exponential growth in brand visibility.

New York, Us

▪ Train and ensured that all Brand Ambassador’s are proficient in ticketing policies & procedures through in-depth training and in-site observation with constructive feedback.▪ Offered proactive solutions and feedback to Operations Manager and senior staff based on in-site observations in relation to customer service elements, sales, and more.▪ Coordinated multiple on-site events. Collaborated closely with the Director of Operations and Events coordinator to ensure that all client requirements are accurately fulfilled.▪ Partnered with, and promoted the release of Amazon’s IMDBTV’s Alex Rider via an extensive on-site marketing campaign.▪ Managed daily ticketing operations in a technology-focused museum in midtown Manhattan, which has received 4.5+ stars reviews on all major review sites(Yelp, Google, TripAdvisor) with hundreds of guests on the regular.

New York, Us

Ashland, Kentucky, Us

▪ Oversaw training and daily operational tasks. Ensured that all employees finished with satisfactory levels of customer service practices and skills. Certify that employees were compliant with FDA protocol in relation to sanitation and food handling.▪ Overhauled the restaurant’s menu with a focus on design elements which improved customer satisfaction and average reviews by an average of 1.5+ stars.▪ Increased gross revenue by 25% over a two-year period by establishing a detailed campaign in collaboration with other management and the marketing team.