Chang Z. Email & Phone Number

New York, NY, US

New York, NY, US

Assist in the execution of the approved roadmapFacilitate regular communication with access approvers regarding their roles and responsibilities and assist in identifying all owners for all in-scope business applicationsRun regular review of access certification process for in-scope business applicationsObtain and maintain access attestation evidence is.

New York, NY, US

❖Provided white-glove IT support to over 2500 users globally. Identified, diagnosed and resolved issues with builds and their configuration via Microsoft Intune & SCCM. Utilized Bomgar for remote-desktop support, handling an average of 60 tickets weekly and achieved an user satisfaction rating of 4.7/5.❖Revamped and optimized configurations for over 300.

New York, US

❖ Oversaw daily operations in a technology-focused museum and experience in midtown Manhattan, which consistently receives 4.5+ stars from all major review sites and attracts hundreds of visitors daily.❖ Led a team of highly proficient and skilled personnel. Trained and developed Brand Ambassadors to ensure necessary functions related to operational and.

New York, US

• Train and ensured that all Brand Ambassador’s are proficient in ticketing policies & procedures through in-depth training and in-site observation with constructive feedback.
• Offered proactive solutions and feedback to Operations Manager and senior staff based on in-site observations in relation to customer service elements, sales, and more.
• Coordinated multiple on-site events. Collaborated closely with the Director of Operations and Events coordinator to ensure that all client requirements are accurately fulfilled.
• Partnered with, and promoted the release of Amazon’s IMDBTV’s Alex Rider via an extensive on-site marketing campaign.
• Managed daily ticketing operations in a technology-focused museum in midtown Manhattan, which has received 4.5+ stars reviews on all major review sites(Yelp, Google, TripAdvisor) with hundreds of guests on the regular.

New York, US

Ashland, Kentucky, US

• Oversaw training and daily operational tasks. Ensured that all employees finished with satisfactory levels of customer service practices and skills. Certify that employees were compliant with FDA protocol in relation.
• Overhauled the restaurant’s menu with a focus on design elements which improved customer satisfaction and average reviews by an average of 1.5+ stars.
• Increased gross revenue by 25% over a two-year period by establishing a detailed campaign in collaboration with other management and the marketing team.