Highlights: - Transitioned Engineering and Marketing departments from Waterfall to Agile, transforming principles, processes, and tools along the way. - Migrated development from PHP/Perl APIs, template UIs, and Angular apps to Python-based AWS Lambdas with Vue.js for improved functionality, performance, scale, and maintainability. - Overhauled billing across multiple systems and applications to support tiered pricing with realtime tax calculation. - Directed customer onboarding experience, from WordPress marketing site into the Angular signup app and finally the PHP/Perl portal. - Instrumented Google Analytics, Google Tag Manager, and FullStory in all user-facing applications. - Revamped UTM tracking for Marketing and Finance departments to accurately attribute new signups to advertisers and referrers, and assess the effectiveness of various PPC, email, and social media campaigns.

Highlights: - Directed eight Agile teams transitioning the existing customer portal from JSF to Angular 2, developing new Android and iOS apps, and introducing of API microservices. - Ensured continuous and timey delivery of new APIs as Technical Product Owner for two API teams. - Received the Verizon Spotlight Award for launching a new class of tracking devices in under three months by coordinating software, firmware, and IT, to secure new customer contracts with Amazon and Texas Department of Transportation. - Designed a responsive mobile web app to verify device installations in the field, resulting in a 30% reduction in total Customer Care call volume. - Coordinated the replacement of our self-hosted mapping platform with MapQuest, affecting interactive maps, reports, and mobile products, while also adding Baron weather layers. - Led the on-call development team of 12 Lead/Senior engineers, facilitated release planning meetings, created an on-call mentoring program, and assisted the transition to full L1-L4 support teams. - Managed and mentored employees through weekly one-on-one sessions, supporting career goals, surfacing training/conference opportunities, and executing semi-annual performance reviews. - Conducted hundreds of candidate interviews for engineering positions ranging from Junior through Director. - Engaged with direct customers and value-added resellers in Customer Advisory Board sessions. - Collaborated with an external design team during the concept phase of new products to ensure feasibility, balance functionality, and reduce development time. - Developed new features by collaborating directly with General Electric to refine workflows and enhance functionality. - Guided the Fleet Portal transition from custom tab libraries and JSPs to a Seam/JSF/ICEfaces/AJAX stack. - Conceived and implemented polygonal geofences with interactive map drag-and-drop editing capabilities, establishing the product as a leader in geofencing features.

Highlights: - Defined company requirements and devised hardware and software solutions to address specific business challenges. - Developed Java (J2SE, J2EE) and VB.NET solutions to integrate and enhance vendor products, including email, voicemail, fax, kiosks, phone systems, and predictive dialers. - Served as a technical and engineering liaison for software and hardware vendors.Utilized VB.NET, ASP.NET, and Active Directory to create custom software for HR personnel management. - Designed and implemented company websites for real estate, mortgage, escrow, and marketing lead distribution using ASP.NET, JSP, PHP, and an AJAX-driven web interface. - Developed telemarketing backend solutions using Java and VB.NET, supported by MS SQL and MySQL, to enable live hand-off processes for multi-user handling of customer records. - Created software components with VB.NET to augment and extend Ellie Mae's Encompass loan origination software.