Chris Bussell Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

The ASYS Group is a global technology company and leading supplier of equipment for the electronic, photovoltaic, semiconductor and life science industry. The ASYS brand guarantees the same high standards of quality and workmanship all over the world.

Southeast Division

Manage the delivery of field service operations to valuable customer in the Southeast region of the US. Monitor the day to day activities of Whitlock's field service technicians and ensure that they are outfitted and capable to provide the outstanding support and service our customers expect. Whitlock is a global leader in AV integration, videoconferencing solutions and managed services. Since 1956, the company has helped clients maximize, standardize and protect the value of their audiovisual technology investments. Whitlock helps clients create engaging, interactive environments, including telepresence/videoconferencing rooms, digital signage networks, auditoriums, collaborative classrooms and training facilities, visualization rooms, courtrooms and control rooms/network operations centers. Whitlock also offers expansive AV managed services, including AVNOC and remote support, field services, on-site managed services, videoconferencing warranty/maintenance and virtual and hosted video services. The company currently has 25 U.S. locations, plus a worldwide delivery partner network through the Global Presence Alliance. Join our discussion group also on LinkedIn, Whitlock: Share It With the World.Whitlock Specialties:Audiovisual integration, Telepresence, Unified Communications, Enterprise Standards, Videoconferencing, Collaborative Classrooms, Control Rooms, AV Managed Services

Greater Atlanta Area

Provide leadership and direction for planning and managing construction activities using Deep Fiber Solutions’ fiber construction in core extracted coax technology in cable operator HFC networks. Provide day to day functional leadership, management and execution of DFS solutions ensuring support of the Company's business objectives in the assigned markets. Provide oversight and direction on markets P&L. Collaborate and coordinate DFS project management and planning activities with local cable operator engineering and fiber construction teams. Develop, refine, implement and improve DFS methods and procedures, standards and documentation, tools and operational support systems to produce maximum effectiveness, efficiency and a quality customer experience. Manage DFS processes related to efficient work order management, project scheduling, materials management and accurate customer billing. Assist in developing and monitoring ongoing work safety programs to ensure compliance with OSHA standards. Promote awareness of the Company’s Safety Program in order to provide a work environment free from injury. Manage inventories, expenses and capital expenditures. Consult with customers and DFS leadership to define key performance indicators and service levels, create a process framework and initiate and direct improvement activities to achieve optimum production. Consult with customers and provide unconventional construction design for fiber related projects such as; node splits, FTTH, FTTx, FTTP, FTTC, RFoG, and PON

Savannah, Ga & Southeastern U.S.

My consulting knowledge delivers extensive experience in implementing innovative, mobile technology & field workforce based business solutions focusing on improving field force operations and customer relationship management. Methods:- work with cutting edge technology- deliver high-quality solutions across multiple industries- work on a variety of projects ranging in both size and scope- receive continuous training- gain rapid career progression

Bowling Green Area, Ky

Responsible for analyzing processes that will increase efficiency, technical performance, and the quality of the customer experience. Forecast capital budgets, research purchase of new equipment and upgrade existing equipment. Direct authority for P&L, strategic planning, customer service, staffing, and operational efficiencies within all of Technical Operations. Management of Install, Repair, Maintenance, Construction, Headend, Warehouse, and Dispatch Departments, consisting of over 45 personnel.Reduced overtime by 40% within all departments through restructuring and improved staff utilization.Recommend corrective steps, plan and participate in cross-function teams involving DVP, Central Operations, Engineering, IT and Tier 2 Call Center ManagementSignificantly improved customer service, reducing service related issues, with a more performance driven environment.Successfully launched VOIP, BB 20 Meg / 30 Meg / 50 Meg Services, MRDVR, 100% Digital Transition

Macon, Georgia Area

Developed project plan for implementation, implements, monitors, and analyzes results to accomplish specific business objectives agreed upon. Oversee all project activities including high level milestones, the launch readiness checklist, and the development of standard operating procedures. Managed a 5 year $33 million dollar upgrade and rebuild project, upgrading entire HFC plant from 750 MHz to 865 MHz. Successfully launched the VOIP (Cox Digital Telephone). Managed the design, and construction of a new Headend facility, DC powering, and stand-by generators. Established budgets and forecasts; assures operation costs remain within the approved budgets.Maintained issue, risk and dependency logs and assisted in risk mitigation action planning

Macon, Georgia Area

Expertise in collaborating with managers, instructors, and clients to determine training needs. In-depth experience in technical training, writing, course development, instructional design, and resource coordination. Adept at creating classroom and web-based training and instructional materials, teaching aids, and devices, as well as technical/troubleshooting manuals and user guides.Presents class material on safety, OSHA, installation, maintenance, repair of CATV coaxial equipment, or other topics. Established budgets and forecasts; assured operation costs remain within budget. Applied adult learning concepts in creative ways. Able to convey complex materials in simple terms, using creative, hands-on methods and use of multiple media. Manage Workers Compensation cases and related issues to provide employee well being while achieving best practices for the care/treatment and return to work of injured employees. Coordinate, direct, implement, and monitor processes and activities that ensure ongoing culture shift towards a zero-incident workplace compliance with current and emerging federal, state, OSHA, and local safety and health regulations, alignment with corporate safety and health policies and goals.

Macon, Georgia Area

Directed the efforts of all installation and repair personnel to increase the efficiency and performance within the department. Responsible to driving the performance standards to new levels and achieving results not previously obtained. Managed the performance metrics to surpass goals of first contact resolution, productivity, and quality within the department. Supervised a direct team of 12 employees, with oversight of 30+ in house filed technicians and 30+ subcontract labor employees. Responsible for the implementations and roll out of a new career progression program for all districts.Selects, trains, directs, coaches, disciplines, and motivates employees; evaluates performance and recommends appropriate compensation for subordinates. Assures inventory control and maintenance by rendering vehicle, tools, and material checks on field personnel. Establishes budgets and forecasts; assures operation costs remain within the approved budget. Perform Evaluations to cover, safety, training, policies and procedures, and quality of work being performed.

Macon, Georgia Area

Revised and documented quality standards, methods and procedures, and processes for the products we serviced. Analyzed and conducted test procedures on our products using advanced techniques to promote best practices within the company to offer customer service that was second to none. Promoted new processes to achieve performance results that had a direct impact on our bottom-line. Increased First contact resolution by 4% within the first 6 months. Restructured the entire Quality Assurance program and increased QA scoring by 5% within 3 months. Provided solutions for operational efficiency and process improvements. Measured and assessed the effectiveness of departmental processes and procedures.

Macon, Georgia Area

Managed 3 districts to increase sales and service, improve profit margin, P&L, while overseeing all day to day operations. Extensive experience in recruiting, training, and development of employees operating throughout the entire region. Identify, assess and develop talent in the region to achieve current and future objectives. Expertise in implementing company initiatives while executing operational objectives. Responsibilities include management of the 3 districts and ensure the performance of the 60+ employees and 50+ contract labor personnel.Built highly cohesive teams; substantially increased departmental productivity by developing, mentoring, coaching, and training personnel. Established departmental policies and procedures that ensured adherence to standardized fault management practices.Developed annual plans and reports of the districts, prepared and made presentations to the VP, CEO and Board of directors of the company on quarterly basis.Responsible for P&L, Budgets, Forecasting, and monitoring expenses, complying with administrative functions and ensuring expense accuracy while establishing and maintaining strong vendor relationships with local providers.

Macon, Georgia Area

Experience in programming, installing, and maintenance of telephone systems, voicemail systems, and peripheral software applications & hardware. Peripheral software and hardware applications included Call Logging/Recording, Call Accounting, ACD systems, and others.CCTV, Security Systems, Electronic Door Locks, Electric Gates, Intercoms, and paging systems.Satellite system installations, home theater, additional outlets, and pre and post wiring of facilities.

Broadband Technical Management, Certified Master Technician - Honor Graduate, 3.93 Honor Graduate

Associate'S Degree, Technical Management, 3.93

Activities and Societies: Broadband Technical Mamangement / Partnered with NCTI