Chirag Desai Email & Phone Number

Hong Kong

Hk

Responsible for the overall management and delivery of the customer facing Digital & Retail Channels experiences for the Jockey Club, managing a team of 358 colleagues across Hong Kong & Shenzhen plus global & local software partners.The portfolio of programmes and systems this role spans covers:- Omni Channel Wagering applications for Football, PMU Racing & Mark 6 Lottery.- Customer Solutions covering Loyalty and CRM and Racecourse experiences.- Corporate Web development spanning Charities Portal and Sports/Event Marketing.- Membership digital applications and experiences for HKJC Members & Horse Owners.- Hospitality systems enabling Table/Recreation reservation, Catering and F&B management.- Racing (Equine) technologies including Stables Management, Veterinary Labs, Horse Logistics & Racing information.- Customer Access and Identity Management – B2B & B2C secure access solutions.These technologies and systems span Web, Mobile, Retail selling Terminals, Kiosk, Telebet, Contact Centre, Clubhouse PoS and connected devices.From a governance perspective, I also have oversight of the IT PMO function within the HKJC IT division and regularly attend Board of Management and IT Executive Board meetings as well as IT wide programme steering committees.With the expansion of the Jockey Club’s activities in Beijing, Shenzhen and a new racecourse near Guangzhou, I am also working to align our key Hong Kong digital programmes with the Mainland & GBA Digital Strategy to deliver enhanced cross border and mainland China facing customer experiences.

London, England, Gb

- Head of Programme Delivery | EMEA (2016/18) across Digital, Retail and Group Shared Services.- Head of Programme Delivery | Global (2018/19) within Group Strategy & Planning with specific focus on building out the William Hill US Digital Platform that is now part of Caesars Entertainment.

London, Gb

London, Newham, Gb

London, Newham, Gb

London, England, Gb

Programme Manager for Platform Delivery in Gibraltar.

London, England, Gb

Senior Project Manager for Sports Betting & Fixed Odds Financial Trading at William Hill Online in Gibraltar.

• Lead PM for Gaming at Ladbrokes OneIT having joined as Games PM and then promoted to Senior and now Lead PM for Gaming. This role reported to the Senior Manager for Project Management for the combined eGaming and Retail OneIT function.• Gaming covers Ladbrokes Poker, Ladbrokes Casino, Ladbrokes Games, Ladbrokes Bingo, Ladbrokes Backgammon & Ladbrokes Fixed Odds Lotteries and their associated software and websites.• Complete SDLC Project Management of multiple concurrent projects for the Ladbrokes Gaming Sites. This includes both new Games Products as well as bespoke development to the OpenBet platform and its FOG & OXi API components, the Playtech/VF Bingo platform and the Microgaming Poker and Casino Flash and Download product set. • The Lead PM role covered the planning and resourcing of the programme of projects to deliver new content and enhancements to the Ladbrokes eGaming product portfolio, managing internal resources, internal and external stakeholders and multiple external software vendors.• I also oversaw development for Ladbrokes Telephone Betting and Contact Centres.• The role also required management of infrastructure projects, including database and server infrastructure work and I have undertaken the role of acting Change Manager in this capacity to resource, schedule and manage scheduled infrastructure maintenance and risk windows.• Implementation and ongoing development of the OpenBet Games Promotion Manager, OpenBet Office, and Data Archiving tools.

• Tikit is the UK’s Leading Systems Integrator in the Legal Industry.• Complete Life Cycle Project Management experience of multiple, concurrent client site installations up to £1million.• Successful implementations of mission critical applications including InterAction CRM, Interwoven DM, Bespoke Development and nFlow DDS at clients such as Mishcon de Reya, Baker McKenzie & Clifford Chance.• Excellent 3rd Party Supplier and Vendor Relationship management skills• Use of flexible PRINCE 2 based Project Methodology that allowed for the management of up to 15 concurrent projects.• Project Manager for the Practice Management Systems (Back Office) and Business Process Management Practice within Tikit UK Professional Services. In this capacity I oversaw the planning, forecasting and tracking of the various projects and resources under my control and additionally assist the group’s business manager to identify and secure new business from both existing Customers and new leads.• Project management of Phase III of the creation of the Case Management and Information System (CMIS) for the European Court of Human Rights in Strasbourg. This bespoke application, which includes elements of Hummingbird’s DM and RM products, is developed in the UK by Tikit and tested/implemented in conjunction with the IT team at the ECHR. The role involved regular meetings with Developers (internal & external), 3rd Party Vendors and Clients to ensure timely go live for an important addition to one of the most highly used websites in Europe.• Project management of the creation of the SCIE Online Know How System for the Social Care Institute for Excellence.• Project Management of the Takeover Panel’s Office move to the new Stock Exchange building at Paternoster Sq, including replacement and upgrade of their entire server and desktop infrastructure.

• Coco-Net was an Anglo-Mauritian Internet company, specialising in New Media and has recently been rebranded as Music Entertainment Ltd to focus on providing Business Development services to the Entertainment Industry.• Management of projects of up to £500,000 at companies including British Telecom and the MasterCard Mobo Awards.• Complete Life-Cycle Project Co-ordination of Management Online Reporting and Information System for British Telecom including Flash based E-Learning, Online Training Modules. Working as a sub-contractor and managing a further team of sub-contractors, this project involved a 2 year specification, development, build and delivery phase and I have since carried out 1 years post delivery Project Management• Writing and developing instruction manuals and project documentation• Act as a conduit between Clients and Technical Teams for ongoing programme status, opening up communication channels, coordinating messages and setting business expectations• Set up a Virtual Technical and Graphic design team in Mauritius to serve UK clients• Working with Technical Teams to formulate client requirements into a working specification that I can then explain to the Clients in the clearest possible manner• Liaising with clients and giving presentations up to Board Level.• Responsible for day to day line management of employees and contractors and project updates to clients including progress and cost reports• Capable of dealing with multiple concurrent projects of varying complexities and durations, often in different parts of the country

Eden Prairie, Minnesota, Us

• Legal Technologies was a leading force in creating the market for Litigation Support Systems in the UK. The company is now known as KrollOnTrack.• Coordinated project teams of up to 45 litigation support staff• Day to Day Line organisation and management of project workflows and documentation • Synchronized outsourcing alliances between various international law firms and LTL litigation support groups• Security Cleared for Confidential Client Work both internally and at client sites

London, England, Gb

• Paralegal support to senior civil servants at CPS Headquarters/Directorate of Casework

Lpc, Legal Practice Course

Llb (Hons), Law