Chris Doan Email & Phone Number

Mountain View, Ca, Us

Leading the product team for Gmail Inbox, Search, Generative AI

San Francisco, Ca, Us

Led the full-stack product team for Notifications (UX, ML, platform), responsible for inviting people back into the public conversation and driving intentful content discovery, ensuring that our global audience stays informed and engaged.• Crafted a personalization-centric growth strategy and roadmap for Twitter Notifications on mobile and web, and drove alignment with executive team and cross-functional partners.• Delivered XX% of Twitter’s total DAU growth YoY (top DAU driving team at Twitter), driving acquisition, activation and churn prevention through personalized content selection and delivery channels.• Scaled team from 2 to 8 members, building a diverse full-stack team of PMs focused on three pillars: user experience, recommendations (personalization/relevance), and platform/infrastructure.• Product lead for Twitter’s acquisition of OpenBack (April 2022), successfully pitching business case and acquisition strategy to Twitter executives led product integration into Twitter.• Reduced planning overhead by redesigning team-wide processes, transitioning from disruptive short-term planning cadence to continuous roadmapping.

Santa Monica, Ca, Us

Led the product team that defines the Core User Experience for Hulu, driving subscriber growth and engagement through the creation of a next generation TV viewing experience that celebrates content and connects stories to audiences. My team drove the roadmap and strategy for Hulu's visit funnel, core navigation and browse, discovery, and profiles/personalization.• Established the product vision, mission, and guiding principles for Hulu’s core app experiences across all device form factors (mobile, web, large screen)• Strategically restructured the product team to align to four pillars reflecting the core user journey, providing the foundation for org-wide KRs: Visit Funnel: Widen funnel of incoming users to drive DAU and visit frequency. Navigation: Streamline app navigation to improve mean time to playback. Discovery: Showcase content to drive title discovery and minutes watched. Personalization: Personalize Hulu to build user loyalty and reduce churn.• Led the creation of Hulu’s consumer experience roadmap, and partnered with engineering leaders to allocate resources against core company objectives.• Led the team to launch a diverse portfolio of features to drive content discovery (programmable video collection trays, search UI optimization, video tiles), content branding (themed collections), watch minutes (web co-viewing, skip intro, screen-optimized playback controls), user education (contextual tooltips), and visit frequency (mobile notifications and in-app inbox, social links sharing.• Founding member of Hulu’s Seattle Mentorship Committee, facilitating 50+ mentee/mentor pairings to foster professional development and career growth.

Santa Monica, Ca, Us

Led the Product team responsible for the roadmap for Hulu’s device experience and distribution strategy, leveraging software and hardware integrations to delight users, and expand Hulu’s device footprint and subscriber reach.• Led team through creation of product roadmaps for Hulu’s Living Room, Mobile and Web experiences, including all device features and device launches.• Scaled team from 2 to 12 members (incl. 4 leads), establishing subteams focused on each platform (mobile, web, large screen) and external hardware partnerships.• Established and hosted Hulu’s Device Summit, an annual leadership strategy off-site with Hulu’s executive team to drive cross-company alignment on the mission and strategy of the Hulu Device Program.• Crafted and executed Hulu’s strategy for broad accelerated distribution onto devices, launching onto dozens of models (smart TVs, game consoles, streaming sticks, set top boxes) resulting in XXM+ growth in MAU.• Championed a data-informed culture by establishing platforms and processes to enable data-informed decision making, including: quarterly device OKRs, device metrics and dashboards with anomaly detection, A/B experimentation, and centralized device classification fields.• Led team through the launch of device features: universal search, voice assistants, editorial and personalized content rows, offline downloads.• Delivered Hulu’s “Mass Market” initiative, a holistic redesign and refactor of our apps to optimize for low-powered devices, ensuring fluid performance on the most popular streaming sticks in the market• Formulated a standardized process for quantifying the business impact of new devices and device integrations, partnering with Biz Dev and Marketing to negotiate shared partner roadmaps

Redmond, Washington, Us

Led PM team for the core user experience in Windows 10 on Desktop, Mobile & Tablet, delivering innovations in the OS navigation model, the Share experience, and multitasking.• Shipped a brand new Share experience with redesigned UI, contextual app suggestions, and direct sharing to people, resulting in multi-fold increases in Share usage, Share success rates, user satisfaction, and Windows Store app downloads.• Delivered a library of adaptive navigation components, unlocking the ability to build experiences that flex and adapt beautifully across different form factors (e.g. convertible devices, Continuum for Phone).• Led cross-org initiative for richer app integration into the OS to drive repeated app engagement - features include: UWP task bar badging, Calendar-powered clock flyout• Implemented A/B testing frameworks, and leveraged it to drive experimentation and iterative feature improvements across multiple features sets• Launched a new XML-based task bar configuration tool that reduced cost and setup time for OEM and enterprises imaging new machines.• Shipped Picture-in-Picture support for the Universal Windows Platform, enabling app developers to unlock key media streaming scenarios.• Led incubation projects through vision, ideation, and prototyping; formulated and executed the strategy for transitioning to promotion (projects not yet announced publicly)

Redmond, Washington, Us

Drove multi-disciplinary feature teams to design and ship industry leading productivity and multitasking in Windows 10.• Delivered window management features designed to enable productivity across all Windows form factors: from Task View and Snap Assist for PCs, to touch-optimized switchers for mobile, to multi-screen switching on Continuum for Windows Phone.• Designed the navigation model for Tablet Mode - a flexible user experience model optimized for convertible devices (e.g. 2-in-1s) - and shipped an adaptive task bar, system tray, and app switcher.• Created and shipped a new touchpad gesture system for Windows devices, delivering industry-leading app switching and multitasking efficiency with touchpads• Led the consolidation and re-architecture of app switching UI across multiple disparate platforms into a universal and extensible component.• Improved the Alt+Tab feature with a new layout to reduce cognitive load and increase switching efficiency.• Drove the visual re-design of the task bar as part of the Metro/Modern Windows design refresh.

Redmond, Washington, Us

Drove the design and development of key Windows 8.1 features, specializing in input-modality optimization for different form factors.• Optimized key UI surfaces for different input types: adaptive positioning of the Charms bar for efficient mouse access, direct manipulation for the app Switch List for a more natural touch experience, and a new touch-optimized app closure model that addressed user privacy and performance constraints. • Designed new algorithms for defining hardware edge gestures, significantly reducing accidental invocations for touch-enabled devices.• Shipped the ability to pin, launch and show UWP apps on the task bar, resolving one of the top customer pain points and app developer requests from Windows 8.• Shipped an animation coordination engine, enabling smooth animation orchestration across the OS.• Formulated a strategy for guided learning in Windows, and led the design and development of “Help+Tips”, an in-box app designed to help users learn about and smoothly transition to Windows 8/8.1.• Developed a set of automated tools to empower feature teams to easily identify, assess, and report on craftsmanship and polish issues throughout the product cycle.

Redmond, Washington, Us

Led the design and delivery of marquee features for object customization and data visualizations across the Office Suite.• Designed and shipped foundational object formatting features including: the Format Object Pane, gradient fills, eyedropper color selection, and constructive geometry for shapes.• Crafted the vision and strategy for chart creation & customization, and delivered a suite of features that enabled next-gen data visualizations: Chart Elements, Chart Styles, and data-connected Chart Labels.• Created the On-Object UI framework that enabled multiple feature teams across the Office Suite to build contextual formatting experiences for different object types.• Drove Word 2010’s migration to the new a new OfficeArt object framework, enabling Word to leverage a richer and more powerful graphics platform.

Santa Clara, California, Us

Co-op internship as part of the University of Toronto PEY (Professional Experience Year) program.Responsible for managing the development of the RS690 chipset motherboard.• Collaborated with developers, hardware engineers, and QA to coordinate and execute on build, test and distribution schedules.• Drove and maintained the database for product revision changes.• Provided customer support for legacy motherboard products.• Optimized and streamlined customer sample request process.

Toronto, On, Ca

NSERC Undergraduate Research Fellowship• Conducted end-user assessment and design analysis of geotechnical software• Redesigned and produced the documentation and pamphlets accompanying the Rocscience software suite• Created guides and tutorials for slope stability software• Produced training resources for software instruction seminars