Chris Doan Email & Phone Number

Mountain View, CA, US

Leading the product team for Gmail Inbox, Search, Generative AI

San Francisco, CA, US

• Led the full-stack product team for Notifications (UX, ML, platform), responsible for inviting people back into the public conversation and driving intentful content discovery, ensuring that our global audience stays.
• Crafted a personalization-centric growth strategy and roadmap for Twitter Notifications on mobile and web, and drove alignment with executive team and cross-functional partners.
• Delivered XX% of Twitter’s total DAU growth YoY (top DAU driving team at Twitter), driving acquisition, activation and churn prevention through personalized content selection and delivery channels.
• Scaled team from 2 to 8 members, building a diverse full-stack team of PMs focused on three pillars: user experience, recommendations (personalization/relevance), and platform/infrastructure.
• Product lead for Twitter’s acquisition of OpenBack (April 2022), successfully pitching business case and acquisition strategy to Twitter executives led product integration into Twitter.
• Reduced planning overhead by redesigning team-wide processes, transitioning from disruptive short-term planning cadence to continuous roadmapping.

Santa Monica, CA, US

• Led the product team that defines the Core User Experience for Hulu, driving subscriber growth and engagement through the creation of a next generation TV viewing experience that celebrates content and connects stories.
• Established the product vision, mission, and guiding principles for Hulu’s core app experiences across all device form factors (mobile, web, large screen)
• Strategically restructured the product team to align to four pillars reflecting the core user journey, providing the foundation for org-wide KRs: Visit Funnel: Widen funnel of incoming users to drive DAU and visit.
• Led the creation of Hulu’s consumer experience roadmap, and partnered with engineering leaders to allocate resources against core company objectives.
• Led the team to launch a diverse portfolio of features to drive content discovery (programmable video collection trays, search UI optimization, video tiles), content branding (themed collections), watch minutes (web.
• Founding member of Hulu’s Seattle Mentorship Committee, facilitating 50+ mentee/mentor pairings to foster professional development and career growth.

Santa Monica, CA, US

• Led the Product team responsible for the roadmap for Hulu’s device experience and distribution strategy, leveraging software and hardware integrations to delight users, and expand Hulu’s device footprint and subscriber.
• Led team through creation of product roadmaps for Hulu’s Living Room, Mobile and Web experiences, including all device features and device launches.
• Scaled team from 2 to 12 members (incl. 4 leads), establishing subteams focused on each platform (mobile, web, large screen) and external hardware partnerships.
• Established and hosted Hulu’s Device Summit, an annual leadership strategy off-site with Hulu’s executive team to drive cross-company alignment on the mission and strategy of the Hulu Device Program.
• Crafted and executed Hulu’s strategy for broad accelerated distribution onto devices, launching onto dozens of models (smart TVs, game consoles, streaming sticks, set top boxes) resulting in XXM+ growth in MAU.
• Championed a data-informed culture by establishing platforms and processes to enable data-informed decision making, including: quarterly device OKRs, device metrics and dashboards with anomaly detection, A/B.

Redmond, Washington, US

• Led PM team for the core user experience in Windows 10 on Desktop, Mobile & Tablet, delivering innovations in the OS navigation model, the Share experience, and multitasking.
• Shipped a brand new Share experience with redesigned UI, contextual app suggestions, and direct sharing to people, resulting in multi-fold increases in Share usage, Share success rates, user satisfaction, and Windows.
• Delivered a library of adaptive navigation components, unlocking the ability to build experiences that flex and adapt beautifully across different form factors (e.g. convertible devices, Continuum for Phone).
• Led cross-org initiative for richer app integration into the OS to drive repeated app engagement - features include: UWP task bar badging, Calendar-powered clock flyout
• Implemented A/B testing frameworks, and leveraged it to drive experimentation and iterative feature improvements across multiple features sets
• Launched a new XML-based task bar configuration tool that reduced cost and setup time for OEM and enterprises imaging new machines.

Redmond, Washington, US

• Drove multi-disciplinary feature teams to design and ship industry leading productivity and multitasking in Windows 10.
• Delivered window management features designed to enable productivity across all Windows form factors: from Task View and Snap Assist for PCs, to touch-optimized switchers for mobile, to multi-screen switching on.
• Designed the navigation model for Tablet Mode - a flexible user experience model optimized for convertible devices (e.g. 2-in-1s) - and shipped an adaptive task bar, system tray, and app switcher.
• Created and shipped a new touchpad gesture system for Windows devices, delivering industry-leading app switching and multitasking efficiency with touchpads
• Led the consolidation and re-architecture of app switching UI across multiple disparate platforms into a universal and extensible component.
• Improved the Alt+Tab feature with a new layout to reduce cognitive load and increase switching efficiency.

Redmond, Washington, US

• Drove the design and development of key Windows 8.1 features, specializing in input-modality optimization for different form factors.
• Optimized key UI surfaces for different input types: adaptive positioning of the Charms bar for efficient mouse access, direct manipulation for the app Switch List for a more natural touch experience, and a new.
• Designed new algorithms for defining hardware edge gestures, significantly reducing accidental invocations for touch-enabled devices.
• Shipped the ability to pin, launch and show UWP apps on the task bar, resolving one of the top customer pain points and app developer requests from Windows 8.
• Shipped an animation coordination engine, enabling smooth animation orchestration across the OS.
• Formulated a strategy for guided learning in Windows, and led the design and development of “Help+Tips”, an in-box app designed to help users learn about and smoothly transition to Windows 8/8.1.

Redmond, Washington, US

• Led the design and delivery of marquee features for object customization and data visualizations across the Office Suite.
• Designed and shipped foundational object formatting features including: the Format Object Pane, gradient fills, eyedropper color selection, and constructive geometry for shapes.
• Crafted the vision and strategy for chart creation & customization, and delivered a suite of features that enabled next-gen data visualizations: Chart Elements, Chart Styles, and data-connected Chart Labels.
• Created the On-Object UI framework that enabled multiple feature teams across the Office Suite to build contextual formatting experiences for different object types.
• Drove Word 2010’s migration to the new a new OfficeArt object framework, enabling Word to leverage a richer and more powerful graphics platform.

Santa Clara, California, US

• Co-op internship as part of the University of Toronto PEY (Professional Experience Year) program.Responsible for managing the development of the RS690 chipset motherboard.
• Collaborated with developers, hardware engineers, and QA to coordinate and execute on build, test and distribution schedules.
• Drove and maintained the database for product revision changes.
• Provided customer support for legacy motherboard products.
• Optimized and streamlined customer sample request process.

Toronto, ON, CA

• NSERC Undergraduate Research Fellowship
• Conducted end-user assessment and design analysis of geotechnical software
• Redesigned and produced the documentation and pamphlets accompanying the Rocscience software suite
• Created guides and tutorials for slope stability software
• Produced training resources for software instruction seminars