Christine Pham Email & Phone Number

Santa Clara, California, US

-Developed daily, weekly, monthly reporting cadence of Saas metrics (Incremental/Renewal ACV bookings, Pipeline Gen, Win Rate, Average Sales Cycle, New Customers)-Business partner to Sales Org by providing sales analytics support and best practices-Produce Monthly Business Reviews and Quarterly Business Reviews to executive staffs-Leveraged BI tool called.

Round Rock, Texas, US

• Worked with the CPMs, Contracts/ Legal, Sales, Sku Management, and Reporting Teams to determine new contract price list criteria and business rules.
• Reviewed over 50 contracts ranging between $500K-$2M to identify pricing obligations and provide key insights to legal and compliance team.
• Maintained and updated price lists and SKU lists for contracts with fixed price requirements.
• Utilized SQL to query and manipulate large datasets from SKU database to provide quick insights, reducing manual processing by 80%
• Answered questions from Sales and others with regards to price lists and provide training as needed.
• Standardized process and procedures and provide continual process improvements.

Round Rock, Texas, US

• Analyzed business data, providing assessments of trends, identifying key metrics to make business decisions and improve performance
• Designed and implemented business intelligence dashboards in Tableau and reports in SFDC to provide insights to $50M business.
• Manage and execute sales processes and reporting: weekly forecast, current quarter, and future pipeline
• Participated in Quota Planning and Compensation for America’s Sales Director & Sales Reps
• Built master alliance account list of partner/end user using to build TM rules to automate opportunity creation
• Analyzed sales related issues and communicating solutions to team in a timely, efficient manner

Round Rock, Texas, US

• Created and standardized reports/dashboards to support the needs of Sales Leaders and business clients; increased user adoption rate by 90% compared to 30%
• Prepared decks and analysis to business managers to facilitate end of quarter business reviews
• Cross training/collaboration with IT, Deal Support, and Finance teams on documenting and creating new standard business processes to scale out business operations
• Developed standard business procedures to train India’s GBS team in automating over 30 plus processes and reports; production time reduced by 60%.
• Managed all direct/channel/alliance territory management rules for quick and fast automation of deal creation to reduce standard time for deal desk agents.
• Participated in UAT testing to test new Salesforce functionalities and features provided by UAT team

Richardson, Texas, US

• Identified partner and end user accounts using customer retrieval tool (Dun & Bradstreet)
• Presented complex findings and data analysis to high level management to make business decisions
• Created sales reports and dashboards as required for management on a monthly basis or as needed
• Utilized CRM software management system (Salesforce.com) to extract account data

• Facilitated student's progress through records of learning and achievement in STEM areas such as math and science
• Utilized mentorship strategies to guide student in the learning process