Kris Bhandare Email & Phone Number

Cupertino, Ca, Us

Santa Clara, California, Us

San Jose, California, Us

San Jose, California, Us

Led a Global Team of Client Managers across the world managing over 100 customer implementationsInterfaced with CIOs and VPs of Delivery at various customers to ensure seamless delivery of servicesDefined and executed processes for seamless delivery delighting customers

Led a team of 15 engineers and leaders across the globe to put rigorous Quality Processes and checks and balances in an Agile development worldResponsible for the team’s delivery of 20 Quality releases in a matter of 9 months

Managed and Grew a Support Team across three Global Support CentersMerged functions of Support and Operations for seamless customer experienceExpanded from 2 (San Jose, Bangalore) Global Centers to 3 (San Jose, London, Bangalore)Retooled existing processes to fit the skills of the engineers and changing needs of PaaS multi-tenant customersManaged a 24x7 Operation with a 5-min response SLASetup and operationalized LiveChat SupportImproved to a +50 NPS from a negative-NPSSetup skills training programs across the three global support and operations centersDefined a Support+ offering for added differentiationSupport at Apigee is now a major differentiator, so much so that is has helped product pricing and thus improvement of marginsDefined and Set up a TAM Team for Key and Support+ CustomersSetup seamless worldwide (San Jose, London, Bangalore, Japan) Support and Operations processes for major customer events during the year (Black Friday)Influenced the creation of Level 3 Support team within Engineering/QA organizationSet up a metrics dashboard to track the state of the business that included customer success metrics (CSAT, NPS) and operational excellence metrics

Armonk, New York, Ny, Us

Technical Advisor to CIOs and VPs of IT and Business Leaders. LeadEnterprise Architect supporting customers like Safeway, BlackhawkNetwork, Gap, McKesson and VISA. Led and Delivered compelling IBMsolutions and Architecture to meet business drivers, which generated$35Million of Software Sales. Identified and provided technical feasibilityand architecture for a majority of the opportunities for a multi-million dollarELA. Involved in all aspects of the sales cycle from identifying opportunitiesto closing the final deal.

Armonk, New York, Ny, Us

Architect, eBay/PayPalArchitect supporting an environment which needs a 99.9999% uptime, using WAS CE and the IBM JVM. Helping eBay in their Web2.0 journey and also their transition to SOA. Some of the eBay properties that are architecturally covered are eBay.com, PayPal, Shopping.com, Skype and other companies that were acquired. Responsible for improving JVM tools. Helped Architect a Async container in WAS CE to support Web 2.0 technology. Architected a Cloud Computing Solution to be used by eBay.Architect, The GapArchitected and helped with the design of a global WebSphere Portal implementation, using Identity and Access Manager. Helped architect a solution, to help their global supply chain, by automating the process using Workplace Forms and Lotus Expeditor (formerly called WED).Architect, Cadence Design SystemsHelped Cadence Design Systems get started on their SOA Journey using WebSphere Portal and Process Server.

Armonk, New York, Ny, Us

Responsibilities include implementing the Solution Assurance Review (SAR) process for the Workplace Product offerings. Other Responsibilities include enabling worldwide teams on IBM Workplace.

Armonk, New York, Ny, Us

Aligned customers’ business requirements with current and future product capabilities in an effort to create vision of future technology that addresses business needs. Created Strategic Roadmaps, Vision and helped customers with long term strategy. Helped customers like McKinsey by creating a Vision for their future enterprise infrastructure. Responsibilities included creating, coordinating and delivering product and technology briefings. Helped define short and long term goals and initiatives. Defined Server-less (Peer-to-Peer) functionality in the existingproducts within development and Business Development, got a partner involved to help provide the functionality to augment our products. This is now a major functionality that will be offered in our products after it is implemented with help from a partner. Built credibility with customers with respect to Architecting Technology, Strategic solutions, and Vision.

Armonk, New York, Ny, Us

Responsibilities included Architecting solutions to customer reqirements and led a team of five engineers in helping Siebel Systems, Inc. design their next generation UI infrastructure on WebSphere Application Server and WebSphere Portal Server. Instrumental in several successful POCs which proved solution design and functionality to the business partner. Interfaced with partners’ Product Management and Engineering management to affect their roadmap and provide recommendations for future products. Helped in release planning and scheduling for different IBM products. Responsible for resource allocation, prioritization and delegation of work items and for various project management activities. Helped partner think out of the box. Initiated JSR standards to help the partner develop on multiple vendors’ (BEA and IBM) infrastructure.

Redwood City, California, Us

Managed Technology relationships with BroadVision’s platform and technology partners, including IBM, SUN Microsystems, HP, Oracle. Managed technical certification of J2EE Application servers from BEA, IBM, SUN/iPlanet and Oracle and BroadVision’s J2EE application. Managed performance tuning and testing of BroadVision Applications with platform partners, including sizing and implementation documentation. Liaised between Partners, Engineering and Product Management. Created pre-configured solution sets with strategic infrastructure platform partners to complete end-to-end solution leveraged by BroadVision Consulting and SI partners. Helped in porting of J2EE applications on Application servers like BEA WebLogic, IBM WebSphere, Oracle9iAS, and SunONE (formerly iPlanet).

Redwood City, California, Us

Helped with Architecture and Porting of BroadVision’s J2EE based Portal Application to BEA Weblogic, IBM WebSphere, SunOneAS, and Oracle9iAS. Also, helped port BroadVision’s J2EE Commerce Application to the above application sever platforms. Responsibilities included Design, Implementation, Scheduling and Integration. Managed performance tuning and testing of BroadVision Applications, including sizing and implementation testing and documentation. Created pre-configured solution sets with strategic infrastructure and platform partners. Also, helped partners with integrations of Order Management Systems, Payment Systems, Taxing Systems, Configurators and Application Servers.Responsibilities also included assisting partners with Design, Scheduling and review of Technical integrations and implementations using EAI and Order Management Systems, Payment Systems, Taxing Systems, Configurators and Application Servers.

Redwood City, California, Us

Architected, Designed and developed J2EE based eCommerce sites including Commerce and Portal Applications. Responsibilities included architecture and performance of the sites, also internationalization and High-Availability design. Managed Consultants from other SIs to ensure best practices were followed. Some of the web sites developed included: www.hp.com, www.agilent.com, www.ea.com, www.answerfinancial.com, www.smartforce.com, and www.cardean.edu. These were all large sites serving a large number of users; scalability and performance were key requirements.

Espoo, Southern Finland, Fi

Designed and developed software applications for voice messaging platform, as well as peripheral applications that interface with the platform. Project lead responsibilities include scheduling and resource allocation Project Lead, Unified Messaging for Email Notification on Voice Mail. Designed and developed on a Solaris platform using POP3 to notify of Email count and filtered Email counts to a Voice Mail Subscriber. Developer, Web Access. Developed a Web Based Email Client for Voice Mail using JavaMail for IMAP4 and JNDI for LDAP. This project used Servlets on SUN's JAVA Web Server on Solaris 2.6. Project Lead, Message Notifier. Designed, developed, and implemented a system management application on the WEB using CGI processes in C++ on a Solaris environment. Developed Socket level driver interface for X.25. Programmed in UNIX IPC and Pthreads. Used OMT Object Oriented Methodologies and Rational's Rose package to help design objects. Designed the user interface using HTML.

Us

Developing Embedded Systems for Voicemail applications

Mumbai, Maharashtra, In

Leading Through Personal Excellence

Mba, Marketing And Finance

Ms, Computer Science

Bs, Electronics And Communications